Customer Ratings & Reviews

Last geek squad protection I buy. Spent $1200 for new phone. Plus $200-300 for the protection. I only got $700+ store credit when my phone stopped working. Geek squad said they're were unable to fix it or replace it. At least I got some money back IG...

I never worry when Geek Squad protection is there.

great protection. It make me feel safe in many ways

Was a very good service............................

I always get the plan and never disappoints me ...

Haven't used. Thought i only signed up for a warranty if something happen.. the worker appearently signed me up for 2 protection plans..

Must be careful to read the fine prints behind every warranty because every warranty does not cover everything. And make sure to know exactly what you are paying for. My phone screen cracked and I believe that I would get a replacement with no problem but it turned out that this protection coverage did not cover cracks and so I had a responsibility to pay a deductible which I did not have the money to pay. I wanted to canceling the protection altogether.

Everyone is clumsy. It's better to be safe then sorry.

This protects my phone with water damage or other accidental damage.

None of my issues were covered in this plan. So I have never used their services.

I was told i would not need to pay a deductible and that was not true. However the exchange was not bad.

When I purchased my phone I was offered the total protection, since the phone costs over $1,300. I said okay, later looking at the receipt apparently it's a bundle dropping off the price over $80, but still they charge back the same amount on the receipt, for the total of $219. Next day I went to complain about honoring the bundle. They told me that it doesn't work that way, the amount is split, for others reasons, I cancel the protection.

Perfect protection plan for your expensive purchase

Haveng had as anything go wrong with my phone yet so I don't know how they will work for me HOWEVER the gentlemen at the store were helpful and polite when setting me up.

Very good strong for Samsung and working good easy for clean

Sometimes the problem with my phone can't be readily fixed and requires a refurbished trade off from some third party. Definitely sucks.

When I bought this plan, I didn't know my crummy Google Pixel 3a had a charge with it to replace it. I should have stuck to a Samsung phone.

Never buy a geek squad plan, if you most do squaretrade or someone else. They will make you go through a endless loop to get a simple phone replacement. The store first screwed up my replacement application by not having me pay at store. I then had to drive 60 miles back to redo the order, The manager did give me 50$ of the 199 fee for my trouble, but at last they messed it up again by not creating a new work order. This has been a on going issue since April 13 to now. I am going back yet again to get this resolved. I cannot understand a company that has the most backswords system that makes a customer have to go into a store to do a simple online forum, since the phone will be mailed to you and you mail back your old one.... This is a outdated process that no one should be still doing in this day in age.

Awesome customer service helped with everything I needed

was easy and smooth to undurstand and process with agent