Customer Ratings & Reviews

Its necessary becouse this cell phones are very fragile. Its the second cell I break and no often fall down, and the old one had hard case too My son has an Iphone and it fall many times and never broken. I prefer samsung but I am thinking in change for this problem

This is the second time I get the complete protection, and I am happy I did in the first time. In a random day, my old phone fell and hit the ground, shattering the screen. They were super fast in solving the problem for me.

My laptop broke and had physical damage. They couldn't fix the issue, but reimbursed me as per our agreement. No regrets and it was well worth it for the protection, especially for products like expensive computers or laptops

Went in store to buy a phone. Clean store. Friendly staff. They didn't have the phone I wanted on display. It was good that I looked online, first. They quickly retrieved the phone from the back.

I got this hoping I never have to use it! If something happens to my phone, I want to be able to take it in and speak with a real person.

Geek squad is actually worth having, especially if you like to be ready for anything. I've dropped a phone before, had a defective phone that was really hard to tell unless it happened again etc this service has been good to me

Needed my computer screen repaired. Streamlined process, got back relatively quickly, but definitely much too expensive

Excellent service and professionalism. I truly recommend this service.

I have not used this service yet. I had broken the screen on my old phone and figured it was time to get protection. 1 year protection was worth the amount paid. I figured a phone is good for at least a year before you want to upgrade technology.

Do yourself a favour and buy it I bought a brand new S20 ultra note and 2 days later it was broke and how to go buy a new one if I had this insurance the 1st time out of the spin able to go and get me a new 1 but instead I had to buy 2 of them

So glad I had this protection! The wife and I went on vacation to Central America, and as soon as got there her phone shorted out. Although, she had to go 7 weeks without using it, Best Buy replaced it, no questions asked, after determining it had no repair.

I purchased the Geek Squad Protection Plan for my cell phone never thinking I might actually need it. However, I was so glad to have it when my phone developed a screen problem and the Plan took care of it. I did have a deductible, but still saved a lot of money.

The protection plan does what it's supposed to do - replace a phone when it's broken. The only negative is that even with an appointment, you still wait to be serviced.

It pays to have the warranty ' we got the more expensive one ' that covers the phone no matter what even if it's lost or stolen !! You have to have a phone that costs over I think $1200 for this warranty ' but they do have other warrantys for less expensive phones also , just the lost or stolen is not included & it's cheaper to pay up front then monthly

It's always good to get the accidental damage protection on major purchases with limited warranty

Did I really need to buy this protection… only time will tell. Do I feel better for purchasing… I suppose. (Bought for a cell phone being used by my kid. I’ve purchased the protection before and the replacement was pretty straight forward.)

Since I bought my 1st computer with Geek Squad Protection, I have never regretted it. Life has unexpected things that happen, and this is a very small cost for a feeling of security that anything that may happen, whether it be a factory issue, or an accident your equipment will be repaired or replaced. I have both 5 pieces of equipment form Best Buy, and I always get the protection!

not needed to make a claim on damages but I've had a great experience w/extended warranties in the past and I trust the Geek Squad brand for the most part. Well worth it for fragile items w/ a decently high cost.

Unable to hear others on phone call, Geek squad verified issue, gave me gift card for price I paid for phone, and transferred all info over to new phone for me ...

Worth the value. Used it to replace a broken phone and no need to spend lots of money on a new phone. If your phone is easily broken, recommend you buy it for safe. And the Geek Squad service is good to help you replace a broken phone.