Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 2432 reviews
(2,432 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squade scamming me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke this phone screen, best buy will not honor the protection plan because they messed up the numbers when they entered it or something so the numbers dont match the phone they gave me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ins is ok because u don't pay the whole phone u only pay a $250 for a refurbished that the phone is no good after u get that refurbished phone this happen to me already !!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Phone protection under 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So after the 14 days has passed and something goes wrong with the phone , you must pay a deductible to changed the phone, and it's not even 30 days gone, something is wrong with that.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Samsung mobile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kindly cancel my auto renewal with immediate effect
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Always buy this plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy this plan. Always protects my plan...
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
It's all right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little to much I just need a phone till mine gets back from the shop.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Spendy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this plan was purchased for my phone because I'm accident prone pretty pricey
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't want to repair phone wanted to charge more to fix phone than I paid for it hidden deductible charges geek squad is a big joke and scram
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsungs insurance cheaper vs geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad charges quite a bit for a broken screen repair as a deductible yet samsungs insurance which is the same price only charges $29 for a screen repair. Regret buying this over samsungs.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why I my buying the protection plan if I not get covered for a lost item and refuse to refund my $240 that I pay to report a claim.
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use to have 2year geeksquad lots and stolen insurance for ultra 22 samsong, i lots my phone but no need cuver
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
its an ok service for cell phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just go with the cell phone provider service, works better and easier
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. We appreciate that you took the time to share your feedback with us. If you have any further questions or concerns, please let us know.
Rated 2 out of 5 stars
not a agood service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a good service I dont really recommend best buy warranty on phones
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
No Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never used the service. Total waste of money & time.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Stylo 6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost the pen to the stylo 6 how can I get a replacement?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a $200 dollar phone and paid $60 for Accidental "Protection". My phone broke and I took in and now have to pay a $200 deductible. Amazon's Asurion is way better and its what I will be going back to after this experience.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't understand why it has to be sent out to be repaired ..what are we supposed to use as a phone ..waste of money for ME
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
A test for your patient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A test for your patient almost 15 days to get a repair spot in a store for a devi that is not reparable. You can have it somewhere else for less
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make it so hard to cancel online not worth getting. Doesn't cover anything. Just get a case or a different phone insurance
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse thing ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why the donkey pee pee dont they cover cracked screens. What is the point of purchase.the most common thing to happen to a phone and they dont repair it. Lets get you to pay money for nothing
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend