Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 2432 reviews
(2,432 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Refused repair service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. Had accidental damage per contract, and was refused service.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't connect with them! I wish to cancel this plan, because they told me if something happens they will give me refurbished phone.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Fathom fathomable Geek In-push
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone repair support in-pushable re-reductile in squad.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt do a thing for me that I couldnt do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not worth it my phone I bought at the same as the protection doesnt cover a poorly designed phone that your constantly having issues with.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst plan we had ever had because we took advantage of it because we had a cracked screen and they did not want to refix the phone after the phone was defective
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to cancel for the plan since I didnt ha e the phone anymore and they charged me for 9 more months and refused to give me the refund
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cell phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was really bad experience when I asked to fix my phone they asked to pay money when I have ADH warranty.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace phone, appt set to help transfer data, was pawned off to phone sales, who didn't finish the process
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They hace very Bad service. I hace to wait For phone reposición 15 days
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD PROTECTION CANCELLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.were cancelled by the store, after a replacement and then the new replacement fail 3 months later
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't fix the screen of the device it was bought to cover, so what's the point? Have to take to agent to cancel too.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why thay saying pay me 200 dolar for phone screen. If I send phone to brand company thay will replace it for 180 dolar butI paying insurance and 200 dolar this crazy
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don’t see why buy it cause they is high and don’t even cover nothing
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Money for Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid this entry month for two years for nothing. I didn't know it would cancel automatically right before I was ready to try to take advantage of the benefits. A bunch of money wasted.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to make an appointment for repair to my phone, just to get there and be told that's not covered. Warranty is a rip off, they just take your money!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy any phone protection plan for phone again it was a horrible experience to me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Better to get coverage from service provider
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I had a problem with my Note 10. although making an appt with Geek squad, the tech said they do not repair but instead must send it off. Did not even yry to diagnose.
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my phone and they didn't give me the full amount, I paid 1,200 and they gave me a gift card with 864 dollars . Not recommended geek squad
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! Do not buy a protection plan. What a joke.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a cracked screen. They didn't help. I spent days and several hours on trying to get my screen fixed or phone replaced.
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friend