Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 2432 reviews
(2,432 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
It is not OK to use gsp for manufacturers Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unacceptable, won't waste money on that again. Bought a phone for 900 paid 180 for geek squad. Manufacturers defect within a month and they used my 180 gsp to resolve. Not once but 2 times.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was on the phone waiting for 1 HOUR to file a claim for my broken phone screen... AND THEY HANG UP THE CALL
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents best to follow through with our customers to ensure that calls are completed in a professional manner. We’re sorry that we were unable to complete your claim as expected. We’re here to help get things back on track. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been paying for this service and haven't been able to use it. Not sure if I should recommend
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Conflicting expiration dates.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Infused this says expires July 2021. Yet other part says May 2020.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Hard to cancel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, can't get anyone one the phone to cancel a service that I no longer need, and I'm still being charged.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what we asked for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We cancelled it because it's not really phone insurance, which is what I asked for. It didn't cover loss of phone, the biggest risk to us for this teenage phone.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad only helps when its a convenient repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.what's the point....the device failed, and apparently i'm going to owe $199.00 + taxes. this service is not worth it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protections plans should be great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought these in the past on larger things. Some products I didn't have a need to use. Phones sometimes break so lets hope this phone it won't need to be used.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Garbage, couldn't use, want my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told I had to go without phone unknown days to use
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad will not honoring warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't honoring warranty, taking legal actions against geek squad... See you in court
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to my house didn’t even look at the refrigerator and said for me to bring it back and left.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Boo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been a year and i still cant get ahold of them abd now my warrenty is expired. Boo
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NO PAY FOR THESE INSURANCE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a trash insurance i have a pay 150 more if i want fic my phone no but these insurance
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR CUSTOMER SERVICE AND RESULTS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A FAN OF GEEK SQUAD THERE PLANS ARE OKAY PRICE WISE BUT THERE CUSTOMER SERVICE IS TERRIBLE!! DO NOT RECOMMEND.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally didn't receive the service I paid for and now it is cancelled!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Many things are hidden
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the plan for my phone now they are directing me to parent company or ifix
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Get Samsung Care for Android
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basically pointless. Buy Samsung Care for $8.99. Better benefits...
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont but! Very hard to use the service. No way to use it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
good for high cost products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good for the products which has high decpreciation.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Why charge for a software issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone has a software issue. I should not need to pay $40 to replace it.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friend