Customer Ratings & Reviews

I am a tech Warranty advocate. Especially Especially in regards to Best Buy Warranty. I have utilized this many times, over the years, from Best Buy and have had very favorable experiences. Especially with their new Total Tech, that they are now providing, This is an incredible improvement/bonus.

I would recommend the Geek Squad Protection for your products for those days when you accidentally drop your product and something breaks.

Nice to have just in case you have that accent you don't plan on having.

If you are techno challenged, you have to have it. They also come to you if you don't have time to go to the store. Always courteous and patient in explaining to you the problems with your item. I highly recommend it.

Nice sense of security to have a samsung galaxy. Always nice to not pay full price.

Great that you have this service but would have been better if offered when purchased. I went back later to purchase the insurance from Geek Squad. And only after receiving an email suggesting I do so. Would have saved me time better used on other things.

Definitely do it!!! My husband phone broke a week after we purchased and thank to the plan, we got a new phone + the best service ever

I always buy the extended warranty package I find it very useful and it helps if something goes wrong with your product after the store warranty is gone

They was fast and got it done no problems on out end

Geek squad protection is always awesome. The only question is, is it worth it for the product you're buying at the price they offer. some things if I break them I break them and it's my fault no big deal. other things it's definitely worth a hundred bucks to ensure

Haven’t had to use it but it’s nice to know it’s there if I do!

With kids this is a must have for accidents and mishaps

2 years of accidental Geek squad protection is a great start with this amazing phone. I got it from the "open box" section, but it is as good as new, with everything intact. One great option is the dual Simm capability. I will definitely recommend this Samsung Phone to a member of my family and my friends.

I knew as much about the Pixel as the Geek did. (well almost.) The only problem I had was being more conscious of the time. Bestbuy was very busy and promptness was a challenge for me.

Best Buy associates are great. And if the associate you’re talking to isn’t - there’s always a greater one around the corner. I have confidence that they will address my issues if the time comes. As for now, I have had no need for this protection plan.

They helped when mynphone broke and went above and beyond to honor the warranty

I wasn't impressed. I finally broke my Note 10 screen 2 years later. Scheduled an appt with them an hour away only for them to tell me the closest place that'll fix it is 5 hours away. Instead I ordered their replacement phone for $200 something and it arrived quickly, but the ports were dirty and dusty and the sound button didn't work. Customer service was foreign and hard to understand and passed me from person to person for 4 hours and then I was finally able to get another replacement the next day. That screen lasted less than a month and broke from dropping it on a softcover book. So I ordered another phone for $200 something and the back shattered mysteriously in less than a month mind you my phone has been in an otterbox the entire time. So instead I decided to drop paying for their service because I feel like the quality of the parts they use just isn't there and I could order online and YouTube it myself for cheaper and probably the same quality parts if not better.

Ive had protection plans on my unlocked phones with geek squad for years now. Its been easy to make a claim and much cheaper then buying a new phone.

It is great to have even when not needed because emergency are unpredictable.

Team members helped me sign up for monthly protection for my new phone after the salesman that sold me my phone said there was only yearly protection and tried to push their credit card.