Customer Ratings & Reviews

never needed to use it but it's worth the piece of mind to have something backing you up just in case there's an accident. Makes sense for *certain* fragile, high priced items that have spotty warranties from the manufacturer.

gave us back store credit for a 2 month old phone that died, lost my $5 credit rewards in the refund.

This is a great plan & piece of mind whenever offered. I always get the service plan, especially on replacement items. You can't replace it for the price of the plan and if something happens, presto you get a replacement. What's not to like? (I do work for Best Buy, but my opinions are my own and do not necessarily reflect Best Buy policy)

I have never used it and I hope I don't need it, it is excellent to have your cell phone insured

purchased a new phone..spoke with Todd in Port Arthur..Awesome personality and very informative and helpful.

They installed the first screen protector on my new phone. Did a good job. I ended up taking it off two days later because I hated the protector, but not their fault. It was worth the money to have them do it. I never got another one on there without bubbles.

I haven't had to use the accidental Geek Squad protection plan on the item I got it for but I have used it on different products i've bought from Best Buy and bought it for and so worth paying for it because anything happens to the product and they will fix it for you.

Super useful if you are one to break your phone. The replacements of breaking a phone by accident is great. You can have no worries while having this protection. Has saved me before.

Always reliable service. It's nice to know i have a back up plan

They are always there for repairs or replacements. Answers questions in a timely manner.

Product was just as described and perfect condition. Couldn't have been any happier and it came the very next day. yaay. I love me some Best buy

its always nice to have on a phone just in case you make a mistake and it gets damaged

The protection appears to be good but doesn't cover lost or stolen

Havent used them yet for this purchase. But in the past they have fixed my laptops and other phones.

I GOT THE INSURANCE JUST IN CASE...AND NOW IM GREATFUL I DID MY PHONE ACCIDENTLY FELL FROM TWO STORYS HIGH AND SHATTERED IM GLAD I HAVE AN APPT AUG 8 HOPE I CAN GET IT FIXED

Purchased this place just in case of unexpected accident, but have yet to use it. I have needed to use it for the past 30 days but the closest best buy store/location to me is over an hour away and they need me to come into store to show in person to verify identity before they can proceed with hopefully fixing my device. It's more difficult to find a way to somewhere of that distance when you don't have a vehicle/can't easily find transportation to get there and back... especially on limited income.

The geek squad offered me great service, initially I was a little unsure of their level of knowledge, but I quickly came to realize how professional and skilled they are. I’d recommend BB Geek Squad for all your service needs.

Perfect for those not technically inclined. They save me more I'd luke to admit

I bought insurance for a Nokia 3.4. My only question is after a year if I have an accident or drop the phone is a replacement covered. It is still a good phone. Useful.

I'm a little disappointed because I had to pay a deductible for this when I used it. I didn't know that when signing up for this Great service though, I got a full refund, and fast too.