Customer Ratings & Reviews

Best Buy salesman up-sold this warranty for new replacement at time of purchase of the Samsung-Android Note 20 Ultra 5G 512GB phone. When I went to make a claim I was told that the warranty service did not provide a new replacement; a refurbished phone would be sent via mail in about a week. I was told at that time that my 2 year plan would still be active on the refurbished replacement phone. I later received an email stating my plan was canceled and when I called to question the cancelation I was told I would be sent an electronic card in the amount of $1499.99 (not including the tax I paid on the original phone) in lieu of a replacement. I asked about my 2 Year Geek Squad Plan and was told that it was canceled and considered fulfilled. I was LIED to twice by Best Buy associates in Murrieta, CA. No replacement phone is on the way, there is no option to purchase the same phone from Best Buy, my plan has been canceled, and the electronic card does not include the taxes I paid on the original phone. This means to purchase another phone I would have to pay taxes (that I already paid) and repurchase a warranty plan. Had Best Buy associates in Murrieta, CA been honest and upfront about this policy I would not be upset and writing this review. Conclude my negative review is for both the Geek Squad service AND Best Buy in Murrieta, CA.

The best investment you'll ever make. Great service and no hoops to jump through. If available, I buy this service with every product I purchase.

Great service for my phones that we insured via Geek Squad service.

Saved me when the glass on my flip four wore out highly recommended insurance on anything you use daily that you invest a large amount of money on.

The service is worth every penny. It is well worth it to pay this price to protect your product.

The best service in colorado. They are a good team, very professional and the phone service very reliable. ;)

Not sure if it's worth the money. I haven't had any issues on anything that I would need to use the Geek squad. I guess it's good to have though. Especially for someone that isn't real tech savy.

It's great to have a protection plan because Best Buy has covered the phone and fully reimbursed for the paid price.

Phone was perfect for the job needed, excellent customer service

It never hurts to have coverage on electronics. I usually opt put of these coverages but decided for certain devices its worth it. Especially when a cellular device fix is usually almost as expensive as just purchasing a new one.

If you didn't know geek squad rocks.. absolutely love those guys..

if you don't have the squad to back you up, do you really have anything? Don't be a fool, you need this squad to protect you.

Looked nice, didnt have a chance to use it since theres no NFC.

Haven't had to use it, but its nice know it is there.

Get this protection if you own an expensive device. The parts are expensive to replace and Geek Squad protection covers parts and labor. $200/year for protection is better than $400 for one time part replacement.

Geek Squad was set up to improve the efficiency of Best buy. this has proved right in many ways. i experience a seamless support when i needed their assistance. i encourage everyone to patronize the service. Tons of rest of mind whenever you spend any significant amount that requires back up.

Haven't used it yet, but with my luck I will use it. $40 no monthly bills, seems worth it

Would suggest getting protection because son lost or broke phone multiple times and definitely saves you money.

Taking my cellphone android to fix my cracked screen

I haven't had to use this service yet but I'm glad I added this service for a little peace of mind