Customer Ratings & Reviews

Love the how the plan works. I have had to use it almost every other year.

I made the mistake of not getting the coverage for my Samsung Galaxy S20 +. When I replaced that phone with my new Samsung Galaxy S21 + I bought this coverage. I don't know how good it is but I wanted it Just In Case!!

Everything works very good. In less two days I received a new product. Thank You

The agent explained to me why my tablet was slow and offered solutions. Since then my product is performing excellently.

When ever I purchase a phone with Best Buy I like to add the geek quad insurance because it’s understanding and they do help you when your phone gets lost or stolen

This warranty program is very good, I have used it several times and they have always responded quickly to change products. recommended to 100%

This is the best thing I did. In two days I received an new Phone - Samsung S23

Great coverage on device. Great customer service. Great value on plan.

Good..deals..replaced..again..this phone have..when..time.. ,jd

Needed to clean and enstall new WebRoot. At first, it was not working. OH NO! Lord give me a couple more years on this MAC> I need help. why? I moved my wifi connection and voila. Never jump to conclusions even though your old. I am old. I need grandchildren's help.... or Geek Squad.

The protection plan is good, however. If you damage the phone you must pay a $200 deductible.

Not a better deal in my opinion. I paid for the plan, but when i went there for my broken phone to get it repaired, they don't have parts and said need to pay 200 more and will get me a new phone.

I love this service and will purchase it every time i need to. As soon as my subscription goes to end i will be renewing it immediately.

I purchased the protection plan just in case l drop it and the screen breaks or anything else that may go wrong. It also covers it if I lose it too. Hopefully I won't have to use it..

Geek squad coverage is awesome! When ever I have any technical problems with any product I get from Best Buy they will help me!!! Can live without it!!!

Over the past 15 years, I've always had GS on speed dial; & they've NEVER let me down. My team often went well out of their way to do what they didn't have to do. Intellectual, knowledgeable about their specialty as well as any out of store processes that may take place; all around on point. Every time.

The phone is just fine, not mine blowing. The camera is very good, but the screen is too narrow

Buying from Best buy is easy and always great deals and love the selection that they have. When you buy online and order ahead and can pick up later its even better

I recommend everyone to get the geek squad service. It helped so much when I needed help with my cracked screen. The Geek Squad service was on top of it, very professional and friendly. It is worth purchasing!!

So grateful for this option. I've used it for several years and any time a phone ends up broken, I'm able to get it fixed or get a replacement quickly. Definitely worth the few extra dollars a month.