Customer Ratings & Reviews

This has made my life so much easier versus a company like Apple making me jump through hoops to get things fixed. This is very convenient and affordable.

This is necessary for piece of mind when buying my new phone. I believe that having this "insurance" will keep me at ease should something happen. Phones are not cheap.

I am really impressed with this phone, the night pictures are great. Kinda takes a but getting use to the volume buttons being on the same side as power button.

GEEK SERVICE A SERVICE INSURING THAT PRODUCT'S WILL HAVE LONG LIFE USAGE !!!

I always have love geek squad warranty but not to show i agree with the terms of using manufacturers warranty at the same time i disagree

It's nice to Finally get some sort of Warranty for my Phone. And this time it came with my purchase. We'll see if and how it will cover my phone in case something goes wrong.

Great service till i have to try it first anyways phone is fixed in the future

Its nice to know you have some protection in case something happens. I do want to say that the Best Buy employee who helped us in getting the new phone with accident plan was a pleasure to work with.

Giving this a good review because I don't know that it is not just broke my phone two weeks ago and it was out of warranty a couple of months. Have had this service on other things in the past and has been very useful.

Great to have it you never know when you going to need it

I always purchase the extra Geek Squad protection. Having that piece of mind if anything should go wrong with my tech is definitely worth it.

I purchased a phone some time ago and you know I had to get the protection plan

This phone works but not outstanding. Miss futures like home screen shot cuts.

Never thought I would have to claim coverage. Was easy to proceed with claim

This works amazing for having phones and being as rough as I am in my working field. Would highly recommend. Will not have another phone without it,

I have geek service on all my equipment. It is worth every penny! I have used it on my phone and my laptop! I highly recommend it!!! They are great!

I love how they are knowledgeable about the products.

Never had a question they could not find the answer to! Love the geek squad They don't make you feel dumb on anything you need to ask and , that is very important to a 77 year old. I never had a computer in school many years ago! I love the geek squad

It is what it is GEEK SQUAD. Boughten some of my best electronice from them... trust theyr work an love the products...

I purchased a brand new moto g power 21 in December of this year. A month ago, I accidentally broke the screen and went in store to see what the warranty covers - I paid the $52 copay and was told they would send me a replacement - after I receive the new phone, I was to send back my phone with the cracked screen, sounded great!! I assumed I was getting a brand new phone but they sent me a refurbished one, my fault for not asking, but I expected the refurbished phone to pass quality controls and be as good as a new one, boy was I wrong. As soon as I got the replacement refurbished phone I heard a slight crackling/echo when I put the volume all the way up to the max, but it was okay when it was at a normal volume so I thought nothing more of it, well a week later,I went to use Google maps and the sound and feedback was horrible as I was driving and trying to listen to directions- so I went in today to the geek squad to see what could be done- they told me that I could pay an additional $52 (again) to get another replacement phone - I asked them who's to say I won't get another phone with another issue, they said there's no way of telling and that's the chance I take! And he said moto phones are known to have a lot of issues and he tries to steer people away from buying them. My other phone had no issues besides the fact that I got a cheap screen protector off of Amazon and my screen cracked. I could've paid $100 to get it fixed at a local place that replaces screens BUT instead I used my warranty/geek squad plan and paid $52 for a broken refurbished phone and now they want me to pay another $52 to get a replacement for the replacement which was worse than the original phone and who knows what kind of issue the new replacement will have- --will I continue to pay $52 until I get a phone that works correctly????? I only paid $150 for the phone on sale - (originally $250) and paid $90 for the warranty/geek squad coverage I asked for the return of my warranty/geek squad cover which came out to $58.17 prorated - he warned that it would no longer be covered,!! I said for what though? I'm usually really happy with their warranties/geek squad but I'm very disappointed with this experience.