Customer Ratings & Reviews

Easy no issues to add this days after I purchased.

I thought it was a good idea to protect my phone. the price wasn't bad either.

I would 100% recommend GeekSquad because it can take care of whatever you've bought and take care of the problem .

Great purchase through the app! Great selection of phones and great price on Moto G7 Plus. Only when the phone showed up, instead of a Moto G7 Plus, I received a "white label variant" called a Revvlry Plus. Looking at reviews for the Moto G7 Plus, it appears I'm not the only one who received a rebranded T-MOBILE "exclusive". All in all not a bad deal, as I couldn't find any discernable difference between the phones. The issue came when I went to Best Buy to use the insurance purchased with the phone when the screen was broken. I was first told that I couldn't be helped because there was no way to determine if the phone I received from BestBuy.com, through the app was the phone I was there to have serviced. I showed the young man helping me the reviews, on their own website, where customers had complained about receiving the Revvlry Plus instead of Moto G7 Plus. I showed him Google articles explaining why this had happened and how they are basically the same phone, and that's why they were being sent out that way. He believed me but was still reluctant to help me because the phone lacks any kind of serial number, as the back cannot be removed, to verify my purchase of it. After asking to speak to a manager multiple times throughout our conversation(who never made an appearance to speak to a very upset customer), I was told that I could use the service I paid for with the phone, I would be sent a new phone(it was actually a Moto G7 Plus this time), but there would be no guarantee that I wouldn't be charged the full $200 value of the phone, after an investigation of my insurance claim. THE PHONE ONLY COST ME $175. It's been some time now, so I don't believe I will be charged, but I will update my review, if possible, to show final result of this ordeal.

Geek Squad protection is the best, no questions they just take care of it. Great friendly service.

2-Year Accidental Geek Squad Protection GOOD, BUT CAUSE TOO MUCH

Couldnt be happier with the Geek Squad Protection. I love that I can come get another phone if something happens with this one!

The few times ive had to go through geeksquad, i was glad and pleased on the phone side of things.

Never used them so I can't say really how good they are. Hopefully they are better than the staff working the floor at Best Buy.

Nice to have it hope i dont need it Price was good

The agents were helpful welcoming and made my visit priority!

I have not (fortunately) had to use them for anything I have ever purchased from Best Buy. I invest in the protection for peace of mind

Near perfect protection plan, accidental damage plan is so worth it

I love everything about it wouldn't trade if for nothing about it

Haven't needed to use this but its always good to have insurance.

i love to have a service like this worry free and they are easy to contact they replace or repair right away.

Assume the Geek Squad service will be as good as the in store service.

They are always very responsive to my needs and correct the situation or give excellent instructions

Geek Squad Protection Plans are great. I have used them before and if they can't fix it they replace it.

so far so good... haven't had a bad experience with them so far and I hope it continues to stay like that! (: