Customer Ratings & Reviews

I bought a new phone and geek Squad transfered all my files even after my previous phone was completely destroyed.

My 14 year old son is tard. I'm not kidding. He drops everything. He's slow because he fell down a flight of stairs as a baby. This protection plan is perfect for kids like him since he drops and break everything. Just like I dropped him. Or did I?

I would recommend this for any item over $100, and any cell phone or computer (especially laptops). The thing to remember is, though: depending on how long ago the purchase date was, you may not be able to get the same as what you originally paid. If your item is not discontinued, they will just do a item for item trade. Otherwise, you will get the value that they have for your item in their computer in the form of a Best Buy Store Credit similar to the gift card. I like that, because you can do what I did, and pick out what you want, either in store, or online, and just pay the difference, if any.

Having this Geek squad plan has saved me tons. I work in a job that's demanding of my cell. Having this plan has made it easy for me when something goes wrong and i need to replace my cell. They've never said no and have processes in place to get you back up and running ASAP.

Works very well with my Verizon Pre-Paid. Charges very quickly , which tells me Samsung improved the battery life.

Worth it My family has used this service for years

don't usually buy the extended warranty but being a new style phone better safe than sorry

Collins in the Tempe Best Buy was very helpful and friendly. My phone battery was failing and he set me up with a credit and helped me get into a new phone right away. Thank you Collins.

I bought it for my Motorola celular, just in case.

Very happy with the insurance coverage, being economical and protecting against any 100% recommended accident.

First time using my geek squad guarantee on a phone. My screen had a 'hairline" crack and there was a broken area where the phone impacted when it fell. The phone works perfectly fine, half the screen is not working nor responding to touch at all. I expected them to change my screen. Went to the desk at my local BestBuy, the rep looked at my phone, processed the guarantee, and told me I would receive a replacement, that normally ships in two days. I was ok with that. My replacement did not ship in two days, It actually arrived at my home in less than 48 hours. It is a refurb phone that appears in perfect condition. Awesome service, it was fast, and the rep was super nice. Certainly worth it.

I have not used this service yet, but I have no reason to think it will be anything but good.

Im warrentied for the unexpected manufacturer defects.

Love this phone . Its easy to use and has an easy set up.

I have now had the phone close to 2 years and I have been very happy with it. I wanted a small but powerful phone and it was perfect. So if you want a big screen phone that is hard to fit in your pocket then look at other models. But I love the size. The only reason I didn't give it a perfect 5 stars is because after having it around a year i noticed the battery life going down. Keep in mind that i use my phone alot. But nevertheless, the battery is becoming an issue. So much so that I am thinking of contacting Best Buy because I paid for the extra warranty and that wasn't cheap. But I still think it is a great, quality made phone.

I don't think my son has ever owned a phone that didn't eventually end up with a cracked screen, so this time when I replaced the phone I bought a 1 year protection plan. I figured if he damaged it after that he was on his own. Turns out it lasted about 6 months. Geek squad gave me no problem. They ordered a replacement which included a shipping label and pouch for returning the broken phone once the replacement was received. Of course there was a copay of about $50 but that was far less than the cost of replacing the phone itself.

This squad protect is very important if you have cellphones pay this one

Great price and value for a USB to C-type cable. Would recommend.

Geek Squad was fast, professional, and super helpful! They fixed my issue quickly and explained everything clearly. Great customer service and totally worth it. Highly recommend!!!

Very pleased with my purchase. Insurance is always a gamble but it turns out I did need it. I was very pleased with the quick turn around service provided.