Customer Ratings & Reviews

Perfect for those not technically inclined. They save me more I'd luke to admit

Cant stress enough the importance of purchasing the geek squad service! They are always polite and quick. No hazzle having to call the warranty and wait long phone calls. Make sure to always buy the extra protection plan!

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.

Haven't used it yet, but with my luck I will use it. $40 no monthly bills, seems worth it

the agent was promt knowledgable and able to assit me with my problem of the broken glass on the phone. She answered all questions to my satisfaction and everything that she stated happen in the time frame she gave. Excellent service.

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

I always purchase extended warranties through The geek squad or through Best buy unfortunately they weren't very cooperative with this warranty

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

Easy process to set up account. Service dept was very helpful & friendly. Feel better knowing my phone is protected.

Peace of mind having this insurance. like all insurance I hope not to need it but it is good to know it is there, Having the ability to go to the local physical store makes it easy to get service.

Got this for my LG phone glad I did LG makes crappy phones used it within 6 months the phone had so many problems they ended up refunded the money

Great for refunds and repairs in case you do throw it across the room by accident or love flipping stuff and miss a catch.

This is the best thing to get when you buy a new phone. Replaced my phone without any hiccup for my broken screen. This is a must have for as rough on phones as I am.

I've been an advocate for protection plans from best buy for close to a decade now so when I purchased a cell phone from them I didn't hesitate to add the plan. I only paid $160 for the cell phone so $60 for the protection plan seemed a bit excessive but I thought they would help me if something happened to my phone. I've never broken a cell phone screen before but I dropped it and the corner broke with little webs across the whole phone. I brought it in hoping they could fix it but I was told they don't repair cell phones. The associate told me they could send me a new phone in a couple of days but to make sure I sent the old one back or they would charge me $250. I was a little upset that I was going to have to wait two days with a barely functioning phone but I was willing to do it until he told me I had to pay $70 for the phone. It's an older model cheap Motorola and they want me to pay $70 after I paid $60 for the protection plan. I had a watch replaced once using the plan and only had to pay the difference because they didn't have a particular model, otherwise there wouldn't have been a charge. No one explained to me that the cell phone protection plan was different than all of the others. I asked if I could be refunded for the plan since I was misinformed and never going to use it even though I had the opportunity. I was told I could have a prorated refund and at that point I was just done. I left without anything except the knowledge that I will never again purchase from Best Buy.

Always reliable service. It's nice to know i have a back up plan

I have paid for protection plan but they sent a gift card with total value of my Samsung galaxy note 20 ultra ($1200) to the wrong email twice even though they had my correct email on file! Now I have waited another 21 Days per Best Buy's Policy and I still have not received the gift card. This has set me back quite a bit. I had to come back and pay another 1200 to purchase a Phone! The gift card will now not serve its purpose of paying for a replacement as their insurance makes you believe. This is crazy because basically am in the same spot as if i did not buy insurance at all. This has only wasted my time and efforts and caused me enormous ammounts of stress due to the false safety and protection of the insurance plan. I was led to believe that i would be with a replacement phone ASAP when purchasing this protection plan and now I have dealt with this issue for over two months I initiated the protection plan on February 3rd 2021 and it is now April 29th 2021 and still no progress. I was just disconnected with geek squad customer service right now as I am writing this review. They told me they would call me back at the phone number they have on file which is my cell phone number. Only because I came out of pocket they can do that but they do not know that. I believe they think I do not have access to my cell and wont even bother calling me back. They have tried to push me off for so long in hopes that I just let it go so they can pocket my $1200 plus the insurance payments i have made on the account thus far. I am deeply disappointed in best buys geek squad customer service as I was expecting much more from this company. Having a great reputation.

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

Everything works very good. In less two days I received a new product. Thank You

Bought this for a Gaming PC and phone, so far nothing has gone wrong, but it's nice to have some protection just incase.

I always get the geeks called protection on anything that I have from Best buy definitely would recommend