Customer Ratings & Reviews

Perfect just aggravating whenever it expired after 2 years tried to register me again automatically.

Always get insurance for your phone. If you accidentally damage your phone. You are covered without a any hassles

This is the way to go if end up spending a lot of money on a device, great replacement policy, i highly recomand it!

Very easy to use sound quality is amazing The battery could last a little longer . All in all a great phone

The service is good, think it's a little pricey. But, if you ever need to repair or replace your item, it will be taken care of.

They always there to help you no mail no nothing just go to the store and they will fix it for you or replace it for you

THEY ARE THE BEST AND FAST TO HANDLE ANY PROBLEM WITH YOUR DEVICE.

I really like the extra protection & security of having the 2 yr geek squad protection.

Is a good idea for the protection of your items, is better pay for a year

Best product of cellphones nice pic and videos loveit

Always worth it! When you least expect it, you drop your phone and shatter the screen. This is the best way to go!

The service great i would highly recommend it to anyone who purchased this

Fast services and good i recommend this services for fix you equipment

This geek squad is useful if purchased as it covers any damage to the product, its little expensive tho to spend those bucks every month.

Im glad if anything happens i have protection on my laptop

Having the protection is a bit pricy, but being able to get my phone repaired with no problems is worth it.

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

very good service they explain very well and give you the information very well satisfied with their service

Clerk was helpful the other clerks needs to pay more attention to other customers

Love this phone! It,s my spare in case my main Phone doesn't work! I will have a backup phone!