Customer Ratings & Reviews

This is a product one buys and hopes to never use. But the 2-Year Protection Plan is a good addition to the manufacturer's warranty, which will not cover things like water damage or breakage.

Thankfully havent needed to use the service but love the option of just paying outright for coverage.

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

Se ha roto mi telefono y me han hecho valido el seguro. Recomendable 100% adquir el seguro!

I love the fact that these guys are in place. I had some queries about something and these guys made sure I was protected. Thanks to them I'm fully loaded with my device protection

Bought this protection for my son's phone. It worked out in that his phone's mother board stopped working and we got the phone replaced.

Luckily we have not had to use this yet. However, I have had good experience with these plans from Best Buy in the past.

Geek squad is the one of the best things to have if you want EXCELLENT overall protection for all your devices. You can never go wrong with this service.

I purchased this plan just in case the phone breaks or becomes defective

We bought this to make a good attempt to keep our newly purchased computer healthy!

Great service, my iphone got fixed in a few hours and it looked like new.

Best phone i have ever gotten my wife she loves it, she can do alot of stuff with it

I had to replace my previous Motorola and the staff was really helpful and the process was really smooth

Great speed, phone moves with 5g service way quicker & comparable to more expensive galaxy phones

I could not get my new phone to work. I made appt. for geek to look at it. He looked at it and said nothing was wrong with it. I need to learn how to use it. I told him that's why I brought it back to get some training. I was told they couldn't have classes now, I needed to find a friend to teach me. I don't have one, that is the reason I brought it to them. Very frustrating for a senior.

cancelled after getting my phone provider to cover my phone; my phone provider covers lost phone and theft; Best Buy does not.

They couldnt ffix my tv so they gave a me refund soni could purchase something else

Haven't had to use it but I feel good knowing I have it

These guys help you when thing go wrong. Great to be able to buy this protection.

I feel this is the best way to protect your investment in today's society things happen but I would strongly suggest this protection to everyone