Customer Ratings & Reviews

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

You don’t wanna buy any electronics from Best Buy without getting the geek squad protection plan. It ease your mind if your drop or damage your product.

helped a great deal and where explaining everything before I left

I think everyone should insure their new phone incase an accident happens with the phone. Its also a reasonable monthly payment.

Always good service when needed wgen my electronics break or get lost

Any expensive electronics, I always get the geek squad plan. It has saved us multiple times!

Haven't yet used it but I already have an issue with my phone so I gotta take them up on it

I broke my phone twice in one year. The agents helped me fix it right away each time, without any hassle.

Geek squad customer service by phone and in person are always very helpfull and always help you with your conserns and questions

Having a geek squad protection is good for busy people, like who use their mobiles quite a lot.

Totally worth it. If you can afford this, get it because it can and will save you money when bad luck befalls your device.

I bought the plan to cover my phone in case something happened to it. Less than a year later i dropped the phone and broke the screen. So i visited my local BB Geek-squad, only to find out there would be a $90.00 deductible!! That's a quarter of the price of the phone! Add the $80.00 i paid for the plan, now I'm almost at half the price of the phone! What a sham, the salespeople are really good at making it sound like the plan is the best thing since sliced bread, that you've got nothing to worry about if your device fails/breaks/gets hit by lightning, run over by an M1 tank, or sinks to the bottom of the Mariana Trench, they just forget to mention that you're going to have to shell out more of your hard earned cash in order to make this costly plan work.

good to have this warranty, I strongly recommend having it on phone and other eligible purchases

Whew so glad i purchased this! A must have for children peace of mind since they're accident prone.

Always buy the protection on expensive or electronic items. Things happen and with the protection plan you’re covered

Geek squad is my phone insurance and I can't complain for the service

I would recommend that they are very helpful with everything that’s going on with the phone data transfer data to fix your phone everything

Works well when you have an issue with the product it was purchased for

I bought Geek squad to be on a safer side coz my boy is a diesel tech & he messed his S20 bad last & I had no warranty.

Great product at a great price. Best Buy never fails.