Customer Ratings & Reviews

The Geek Squad is definitely a great service, and has great, skilled agents, that are abltle to resolve all issues.

I feel good I have it.Hope I never have to use it.

The cell phone was very high quality and work well

Amazing service. When the phone doesn't work Geek Squad is quick to replace it. No issues

Great purchase if anyrhing happens to my phone its protecred so now i would only have to pay 200 dollars instead if the price of a new phone

You just never know when your technology needs protection! Better to be safe than sorry, so invest in it now. The extra money upfront is worth it later.

My 2-year warranty was honored right away. My phone was replaced and the tech personnel transferred all phone contacts and photos to my replacement phone. Great Service.

My phone had a cracked screen and was resolved instantly.

I purchased the protection plan for peace of mind. Plus Geek Squad helps with questions or concerns. I hope that i don't have to use my protection just like car insurance.

Geek Squad is a great service. I have had many great experiences with ALL of the agents.

Although rare, my interaction with the Geek Squad warranty service has always been positive with a clear effort to provide a positive customer experience.

Plan and. Payments in insurance say this. Coverage under your Plan will continue and you authorize Best Buy to charge your credit or debit card. But I can't use a debit card to update payment info it needs to be a credit card! Why? They say there willing. To wait while my credit card comes in the mail. Since it was stolen Still its Frustrating .

this is a one year protection plan in which i purchased in case the item in which i purchasedb something went wrong i would be covered

Good gggggggggggggggggggggggggggggggghgggggggggghg

Whenever you get a new phone or tv I definitely recommend getting the Geek Squad insurance plan. It's totally worth it.

I never needed to use their services for the particular device I insured, but it's good to know that I had protection if ever anything happened to my expensive device.

Good to have the protection on my phone. I always take the warranty because you never know

So what can I say having extra protection is awesome. My husband & boys are sooo clumsy that it’s always a must to put protection on their things !! Phones , tablets you name it

Great customer services thank you for your help yeye

Haven't had a reason to use my warranty, but I'm happy I got it.