Customer Ratings & Reviews

I was having a hard time deciding on what phone to get. I knew I needed a phone that was water resistent. I considered an Apple, although I am a Samsung loyal customer. Glad I stuck to my guns and got the Note 20 it has served me well and I love the camera. I am about to file a claim because it has been overly loved and I will update you soon on the ease of that process. Hoping that it will be smooth since I am doing it over my lunch break

Very easy to use and available they were available when needed.

Works very well with my Verizon Pre-Paid. Charges very quickly , which tells me Samsung improved the battery life.

I have had the Galaxy S22 ultra for 2 years now. Phone has worked great until the recent months. Now the phone will only stay charged for 10. It starts to get hot and battery. Percentage drops to 15%.

Great Protection product for my devices. Thanks for the added warranty

Collins in the Tempe Best Buy was very helpful and friendly. My phone battery was failing and he set me up with a credit and helped me get into a new phone right away. Thank you Collins.

They always fixed transferred and had great advice

The Geek Squad took my request and referred me to the instore Samsung representative. Nathanial has been outstanding and beyond what I ever expected. I have struggled for years to understand the connections between the various contacts sources and just where my devices are getting information that then becomes merged across my devices. Nathanial helped to sort out the last 20 years of information so that I can get the info on my phone in a useable, savable, retrievable manner. He also helped with storage issues... well beyond just selling me the phone. Now I know the questions to ask of the Geek Squad as I go forward.

Purchased this place just in case of unexpected accident, but have yet to use it. I have needed to use it for the past 30 days but the closest best buy store/location to me is over an hour away and they need me to come into store to show in person to verify identity before they can proceed with hopefully fixing my device. It's more difficult to find a way to somewhere of that distance when you don't have a vehicle/can't easily find transportation to get there and back... especially on limited income. I really hope it I go through all this hassle to get there, that they can fix my device same day or replace it or something because I won't be a happy customer if I purchased this plan for basically no reason and my phone can't be fixed without extra charges/cost.

Geek squad service has always been ok in my book. I had to give it 4 stars because the last time I had issue the tech ordered the wrong part. This meant I had to wait another two weeks to get my tv repaired. Instead I went back to the store and the supervisor in charge of the tv department took care of me. Let me return the tv so I didn't have to wait two weeks. He was great.

I have already had to use this protection plan and from the customer service on their website all the way to meeting with a geek squad guy in person the service was extremely helpful and pleasant to deal with. They scheduled my in store appt. for me sent me multiple appt. reminders and even called after my chat online just to verify i had everything i needed taken care of. Then i went to my in store meeting where i was seen at my scheduled appt. time on the dot and was immediately provided with a brand new replacement overnighted to my house. Kudos to Best Buy and many thanks to the geek squad for making my claim very easy to go through.

All that they offer is grand slam. It's best to read before you purchase so you'll know what is really offered. I purchased items but were not yet deliver because a Greek squad member said he didn't have time and unwilling to wait to comply. I was misinform on how to comply. But after UTUBE i completed disassebly, This conditions were not disclosed for prep nor doing sale when purchase haul away service. Purchase is schedule with payment made already, playfully a month later. We have a successful delivery.

No worries, at a peaceful rest. Samsung S21 Ultra Assured that accidental phone damage is covered with repairs or replacement via $200 deductible. Coverage cost of $170 plus tax? for two years up front or $9 per month is not super expensive but is not budget friendly up front. And monthly $9 payment option total payment adds up to more than up front cost price two years later. Haven't a claim so can't review claims process.

I bought a new phone and geek Squad transfered all my files even after my previous phone was completely destroyed.

My first time using the protection plan after my RAZR plus 2023 screen shattered after dropping. I brought to best buy and no questions asked they gave me the 1k I paid the phone for towards a new phone.

tbh, i love this protection plan than anything else. I got such for my zflip 4 and let me tell you.. best decision ever! I had to send in my phone several times because of my phone and going to my local Best Buy to get it replaced within 2 days top is EVERYTHING. I got a whole replaced TWICE with a charge or deductible of $200.00 for each time. LIKEEEE literally so amazing.

Great protection. Only issue i had was one month i forgot to transfer the funds into the right account to pay for it and they canceled it and i couldn't figure out how to get it fixed. Now i dont have insurance on my phone. But it was great while it lasted!

No problems here! Geek Squad Service is A -Okay in my book.

What a great addition to an already great product was truly an awesome deal i went in for a new prepaid ATT phone and was informed they have not received any in a few weeks no explanation however, the tech at best buy was super friendly and helpful and let me know i could purchase an unlocked phone of my choice and simply insert my SIM card super fast and friendly service i get home to register and find i have a year free of Geek Squad this deal just got sweeter Thanks guys

Geek Squad was fast, professional, and super helpful! They fixed my issue quickly and explained everything clearly. Great customer service and totally worth it. Highly recommend!!!