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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2442 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,442 reviews
  • Rated 4 out of 5 stars

    TM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased item to protect grandson's cellular phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your valuables

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely comes in handy when you are on a prepaid plan such as straighttalk whom dont offer an insurance phone plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . It's always a good idea to have protection for a device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent moved all the data from old phone to my new phone. As usual bestbuy is best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection tò my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel confortabile of my devices are getting damaged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its reliable and gets the work done. Sturdy and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the price of these phones I need protection. In the pass when I had geek squad plans it work out great,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was stolen tried using the protection plan i paid for. Did everything they said i needed to do, and believe me i got the run around on that! Anyways theybsaid they would replace it within 10 business days waited 14 called back they gave some excuse they cant find a replacement phone to send so they would send a voucher for me to purchase a new one. Its been almost a.month still nothing and now when i call they keep transfering me to different departments until finally they hang up on me. This extra protection is a complete WASTE of money and i will never purchase a phone through best buy again!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They always honor their plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a no brainer for all of your Best Buy purchases that offer this plan. Better safe than sorry. Can’t have too much protection!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Protection plans are great

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is great for the product, 100% recommend. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good thing I got it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good thing that I got it for my phone because it stopped working and I didn't have to shell out a lot of money to have it replaced...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad resolve my smartphone problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good insurance for all purchases I made and quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best place to buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the item great price. I shopped around and this place definitely has the best prices versus the competitor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S22

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad for computer repair at local Best Buy. Professional, courteous. Switched to Total Care Support for money savings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease peesey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have the peace mind. Process for the replacement was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small item warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have purchased warranties on most of my Best Buy items, and they have never let me down. even minor things were addressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you normally have bad luck with electronics, you're better off getting insurance protection.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad replace my phone so fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and fast service compare to any insurance services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    never a bad choice to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet on this, but they have helped me out before no problems.

    I would recommend this to a friend