Customer Ratings & Reviews

This is the best thing to get when you buy a new phone. Replaced my phone without any hiccup for my broken screen. This is a must have for as rough on phones as I am.

This program protection is better than sprint or any other phone service providers insurance that you get charged monthly service charge for protection, this protection saves you money!!!

Very good protection for the price. I recommend the monthly payments as opposed to buying the 200 dollar option because it can be cancelled at anytime.

If you have extra money then it's good but if you can't afford it then it's not so good but it's all how you manage and where you're going to have your stuff at but it's up to you cuz there's many insurance programs but I give it five star ..

Awesome service. My phone went dark. Geek squad took care of me and provided credit for the broken phone. Thanks to the manager. That's what I call - customer service. If you cant fix it ,you provide Reimbursement for it. Thank you.

I'm hoping I won't have to use this but I need to remember I bought it at Best buy and not a cell phone retailer

I have had great experiences with geek squad all around, nothing really to say other than that they exceeded my expectations

Friendly and very efficient service. I was able to upgrade my S22 to an S23 at the store relatively quickly.

Its always great to have extra protection service. Glad I got it!

works as well as any other insurance programs and was easier than sending in a phone and waiting for a replacement. Took it into the store and after a few minutes, it was determined to be unfixable and was given a replacement.

Easy , fast service , good attention , effective

Absolutely a must have protection option for electronics (especially a teenager's new phone). Peace of mind that it will be fixed or credit on replacement if something does happen to it - and with kids, you know something will happen.

Definitely recommend paying for the insurance. They cover all breaks and problems with the phone. Worth it.

Mobile phone is the only electronic gadget, I use during most of the time in a day. So there is a high risk for mobile phones getting damaged. I purchased this service from Best Buy to have this risk covered for 2 years.

Great service, always ready to assist you and if they can they find a way to help you! I had used there service since 2014.

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

always so helpful and make buying a new phone a good experience also they helped transfer everything from old phone to the new in just minutes

The geek plan is great. If you need any help or anything goes wrong, just call.

On my Samsung galaxy. It's reassuring to know it's covered by someone i trust!

Although I have not had to use the geek squad insurance yet I feel like $8 a month is more than a great deal in my opinion because I am so clumsy and break phones so easily.