Customer Ratings & Reviews

I made an appointment to have my phone checked, after they checked the phone they determined that the phone was beyond repair and qualified for a replacement. When they tried to process the claim, for some reason they could never determine, my claim could never be completed, they sent me to another store where they said they could help me there, at the other store they could not process the claim either, they gave me an appointment to Come back another day to talk to another person who could supposedly help me. For 4 consecutive days I was going to Best buy trying to get a solution, they ended up telling me they couldn't do anything for me and just gave me a phone number for the GEEK SQUAD corporate offices so I could call and see if they could help me. Why should I call if the problem is theirs? I left there totally upset and frustrated, they don't have any technical problem processing my payment each month, but when I need them to validate the service they offer, they simply can't do anything. TOTALLY DISAPPOINTED

I have never used the service but it’s why I shop with BestBuy. I like the peace of mind that comes with getting help ASAP!!

Gotta have it, I like to expend the extra money and have a protection then paying the cellphone company every month

I have not used the coverage for this phone yet, but have used the Geek protection plan on other things I have purchased. I like the coverage and the assistance that I have received.

Haven't had to use it yet. Will update review when I do!

Peace of mind having this insurance. like all insurance I hope not to need it but it is good to know it is there, Having the ability to go to the local physical store makes it easy to get service.

Geek squad does outstanding work and are very knowledgeable and helpful.

I usually do not purchase extended warranties but this one from Geek Squad is a must! Best Buy is very hassle free and will often replace your item without much of a fuss. Geek Squad service is excellent and highly recommended!

Geek squad protection is a must have. Definitely has saved me from having to pay full price for a replacement product and repairs on many devices.

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

Great for refunds and repairs in case you do throw it across the room by accident or love flipping stuff and miss a catch.

The agents were amazing and so very helpful!!! I definitely do not regret buying the protection plan.

Cant stress enough the importance of purchasing the geek squad service! They are always polite and quick. No hazzle having to call the warranty and wait long phone calls. Make sure to always buy the extra protection plan!

Great service They help you in every way Excellent

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

This cost less than what would typically cost to buy an insurance plan from Verizon or some other damage/accidental plans.

Im glad if anything happens i have protection on my laptop

They worked with me to fix issue and then returned my money when it was unfixable

I love getting the one year protection. Accidents happen!

THEY ARE THE BEST AND FAST TO HANDLE ANY PROBLEM WITH YOUR DEVICE.