Customer Ratings & Reviews

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

Haven't had to use yet so can't say. Think is a tad too expensive however.

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

Bought this for a Gaming PC and phone, so far nothing has gone wrong, but it's nice to have some protection just incase.

They are on stand by for any repairs. Fast service

I always purchase extended warranties through The geek squad or through Best buy unfortunately they weren't very cooperative with this warranty

Everything worked great with no issues. Had a good description of the perks and looked forward to long use.

the agent was promt knowledgable and able to assit me with my problem of the broken glass on the phone. She answered all questions to my satisfaction and everything that she stated happen in the time frame she gave. Excellent service.

The agents are on call whenever I need them with a computer question which I can't resolve.

Geek squad was very attentive to my repair when I dropped my phone accidently and cracked the corner of the screen.

I've had Geek Squad protection for years, and renew it annually. I simply wouldn't be without it! It really is that simple, and talk about peace of mind. It's well worth the money!!!

Fast services and good i recommend this services for fix you equipment

I've been an advocate for protection plans from best buy for close to a decade now so when I purchased a cell phone from them I didn't hesitate to add the plan. I only paid $160 for the cell phone so $60 for the protection plan seemed a bit excessive but I thought they would help me if something happened to my phone. I've never broken a cell phone screen before but I dropped it and the corner broke with little webs across the whole phone. I brought it in hoping they could fix it but I was told they don't repair cell phones. The associate told me they could send me a new phone in a couple of days but to make sure I sent the old one back or they would charge me $250. I was a little upset that I was going to have to wait two days with a barely functioning phone but I was willing to do it until he told me I had to pay $70 for the phone. It's an older model cheap Motorola and they want me to pay $70 after I paid $60 for the protection plan. I had a watch replaced once using the plan and only had to pay the difference because they didn't have a particular model, otherwise there wouldn't have been a charge. No one explained to me that the cell phone protection plan was different than all of the others. I asked if I could be refunded for the plan since I was misinformed and never going to use it even though I had the opportunity. I was told I could have a prorated refund and at that point I was just done. I left without anything except the knowledge that I will never again purchase from Best Buy.

The GEEK SQUAD agents they are always ahead of the game. They have the best costumer service and they are always there to help.

The service great i would highly recommend it to anyone who purchased this

Got this for my LG phone glad I did LG makes crappy phones used it within 6 months the phone had so many problems they ended up refunded the money

I have paid for protection plan but they sent a gift card with total value of my Samsung galaxy note 20 ultra ($1200) to the wrong email twice even though they had my correct email on file! Now I have waited another 21 Days per Best Buy's Policy and I still have not received the gift card. This has set me back quite a bit. I had to come back and pay another 1200 to purchase a Phone! The gift card will now not serve its purpose of paying for a replacement as their insurance makes you believe. This is crazy because basically am in the same spot as if i did not buy insurance at all. This has only wasted my time and efforts and caused me enormous ammounts of stress due to the false safety and protection of the insurance plan. I was led to believe that i would be with a replacement phone ASAP when purchasing this protection plan and now I have dealt with this issue for over two months I initiated the protection plan on February 3rd 2021 and it is now April 29th 2021 and still no progress. I was just disconnected with geek squad customer service right now as I am writing this review. They told me they would call me back at the phone number they have on file which is my cell phone number. Only because I came out of pocket they can do that but they do not know that. I believe they think I do not have access to my cell and wont even bother calling me back. They have tried to push me off for so long in hopes that I just let it go so they can pocket my $1200 plus the insurance payments i have made on the account thus far. I am deeply disappointed in best buys geek squad customer service as I was expecting much more from this company. Having a great reputation.

It’s alright to have but I they do charge for many things.

This phone has been excellent, no problems and has lived up to expectations.