Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2436 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,436 reviews
  • Rated 5 out of 5 stars

    I will definitely perchase this again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    9$ and I got my phone money back and a little more thank you so much merry Christmas best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good service and peace of mind. this protects save our product from accidental damage and other problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer coverage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty program is worry free coverage, to protect your expensive electronic purchases.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They don't actually fix it, they tell you to mail

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the price you pay, this is absolutely not worth it. Broken phones still cost $250+. And there is no replacement, you have to wait for them to mail you a replacement then mail your broken phone back. But you also pay an extra deposit so to replace a broken phone costs $500 up front. Ridiculous. I had them charge me $60 for a screen protector that they placed for me (one of those fancy lifetime ones) and it lifted on 2 corners within a few weeks. And the guarantee on that.....nothing. So truly pointless. I will never waste my money on this again.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Trust

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used it yet but I trust that Geek Squad has me covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This time I will keep the geek squad. Thought I didn't need it for my old phone. But guess what wish I would have kept it. Cause my old phone had died on me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to replace my phone same day when the screen got smashed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always there for you.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I purchased here at Best Buy. They always have quality merchandise. Geek squad really backs them up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed fast and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is a must have. Whenever I've had an issue with a covered product Geek squad has never failed me from product replacement to TV mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick to answer all my questions and get me set up when my phone started having issues. They took it serious and got it fixed and back to me quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan on geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection plans in geek squad and fast and best customer satisfaction

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not really sure about it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers are great to assist but insurance not sure I still have to pay to get my phone fix.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always advise anyone to go for insurance. We live in a risky world day to day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust me you’ll need it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad for the win always there when I need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank the Geeks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money on your investments and feel reassurance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont remember what warranty i got this for but i think it was for one of the phones i bought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage for an amazing phone, definitely worth the extra money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the Geek Squad has been easy and friendly. These protection plans are perfect for bigger purchases.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Gives me some peace of mind.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet, but it gives me some peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied with the service from the geek squad. feel very protected and confident with my devices. worry-free here

    I would recommend this to a friend