Customer Ratings & Reviews

Haven't had to use yet so can't say. Think is a tad too expensive however.

Fast services and good i recommend this services for fix you equipment

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

The agents are on call whenever I need them with a computer question which I can't resolve.

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.

The service great i would highly recommend it to anyone who purchased this

My phone was stolen tried using the protection plan i paid for. Did everything they said i needed to do, and believe me i got the run around on that! Anyways theybsaid they would replace it within 10 business days waited 14 called back they gave some excuse they cant find a replacement phone to send so they would send a voucher for me to purchase a new one. Its been almost a.month still nothing and now when i call they keep transfering me to different departments until finally they hang up on me. This extra protection is a complete WASTE of money and i will never purchase a phone through best buy again!

Bought this for a Gaming PC and phone, so far nothing has gone wrong, but it's nice to have some protection just incase.

I always get geek squad protection for my electronics. It's a must have!

I always purchase extended warranties through The geek squad or through Best buy unfortunately they weren't very cooperative with this warranty

Geek squad was very attentive to my repair when I dropped my phone accidently and cracked the corner of the screen.

The GEEK SQUAD agents they are always ahead of the game. They have the best costumer service and they are always there to help.

the agent was promt knowledgable and able to assit me with my problem of the broken glass on the phone. She answered all questions to my satisfaction and everything that she stated happen in the time frame she gave. Excellent service.

It’s alright to have but I they do charge for many things.

I've had Geek Squad protection for years, and renew it annually. I simply wouldn't be without it! It really is that simple, and talk about peace of mind. It's well worth the money!!!

I have never regretted having a geek squad warranty on my cell phones, gives me peace of mind.

This Geek Squad Protection Plan saved the day shortly after it was purchased for my husband’s SmartPhone!

Thank you for this services. I do appreciate you for this.

I've been an advocate for protection plans from best buy for close to a decade now so when I purchased a cell phone from them I didn't hesitate to add the plan. I only paid $160 for the cell phone so $60 for the protection plan seemed a bit excessive but I thought they would help me if something happened to my phone. I've never broken a cell phone screen before but I dropped it and the corner broke with little webs across the whole phone. I brought it in hoping they could fix it but I was told they don't repair cell phones. The associate told me they could send me a new phone in a couple of days but to make sure I sent the old one back or they would charge me $250. I was a little upset that I was going to have to wait two days with a barely functioning phone but I was willing to do it until he told me I had to pay $70 for the phone. It's an older model cheap Motorola and they want me to pay $70 after I paid $60 for the protection plan. I had a watch replaced once using the plan and only had to pay the difference because they didn't have a particular model, otherwise there wouldn't have been a charge. No one explained to me that the cell phone protection plan was different than all of the others. I asked if I could be refunded for the plan since I was misinformed and never going to use it even though I had the opportunity. I was told I could have a prorated refund and at that point I was just done. I left without anything except the knowledge that I will never again purchase from Best Buy.