Customer Ratings & Reviews

This phone has been excellent, no problems and has lived up to expectations.

I have paid for protection plan but they sent a gift card with total value of my Samsung galaxy note 20 ultra ($1200) to the wrong email twice even though they had my correct email on file! Now I have waited another 21 Days per Best Buy's Policy and I still have not received the gift card. This has set me back quite a bit. I had to come back and pay another 1200 to purchase a Phone! The gift card will now not serve its purpose of paying for a replacement as their insurance makes you believe. This is crazy because basically am in the same spot as if i did not buy insurance at all. This has only wasted my time and efforts and caused me enormous ammounts of stress due to the false safety and protection of the insurance plan. I was led to believe that i would be with a replacement phone ASAP when purchasing this protection plan and now I have dealt with this issue for over two months I initiated the protection plan on February 3rd 2021 and it is now April 29th 2021 and still no progress. I was just disconnected with geek squad customer service right now as I am writing this review. They told me they would call me back at the phone number they have on file which is my cell phone number. Only because I came out of pocket they can do that but they do not know that. I believe they think I do not have access to my cell and wont even bother calling me back. They have tried to push me off for so long in hopes that I just let it go so they can pocket my $1200 plus the insurance payments i have made on the account thus far. I am deeply disappointed in best buys geek squad customer service as I was expecting much more from this company. Having a great reputation.

Got this for my LG phone glad I did LG makes crappy phones used it within 6 months the phone had so many problems they ended up refunded the money

Perfect just aggravating whenever it expired after 2 years tried to register me again automatically.

Any time I have any technical issues with any thing I buy from Best Buy they help me!!! I can’t live without it

always great to have them on call when you need them!

They've always been great. I'm an idiot on my phone.

Geek Squad was very helpful on the phone and it didn't take hours like other phone support businesses do just to talk to an agent

The agents fixed anything I've taken in to get repaired. It gives you discounts on extended warranties you purchase for other items. It covers every device I own in my house hold. Best investment I have ever made!

This protection gives me peace of mind! Geek squad is worth it.

Love this phone! It,s my spare in case my main Phone doesn't work! I will have a backup phone!

I am so happy that I was smart enough to invest in this service. I had to use it to replace a phone and with no if's, and's or but's got done.

Having the geek squad insurance is cheap and well worth the investment on expensive electronics

Always get insurance for your phone. If you accidentally damage your phone. You are covered without a any hassles

Well i love the fact that if anything happens to your device best buy dosr there best to fix or replace love geek squad

The geek squad is so helpful im so glad i got this protection that mallory suggested .also Mallory and hannah were great answering all questions and why its so important to have this

This is the way to go if end up spending a lot of money on a device, great replacement policy, i highly recomand it!

So easy to use. Perfect size, I totally enjoy this phone! Thank you Geek Squad for the quick repair.

Best product of cellphones nice pic and videos loveit

Haven’t had to use yet but if need be it’s there’s so happy I decided to get it. Since it’s for my son and you know the story