Customer Ratings & Reviews

It's a great phone cover and the collar and it feels like good rubber

The 2-yr phone coverage apparently works different if you have a Samsung phone vs. any other manufacturer. I dropped my phone and the screen when black. First of all, this coverage contract is for replacement only, not repair. Second, the geek squad rep said if I had a different make of phone (other than Samsung), they could have given me a Best Buy credit for the original price so I could buy a different phone, and my contract would end. But because it's a Samsung, they have to order a replacement (rebuilt) phone for me which I should get in the mail in a couple days, after which, I will need to ship the old phone back. I'm now without a phone waiting for the replacement to arrive, and there's no way to track the shipment because it just says "purchase at store". Not what I would call helpful. Maybe this is the way it's written up, and maybe there's some fine print somewhere that I can't find, but I give Best Buy a failing grade for transparency. I suppose I probably would have still bought the contract had I known these things ahead of time, but I would have liked to be informed about how it really worked. I would rather have a sales person who is trained in product knowledge and customer education, than one who is more focused on making the sale. Hopefully, my replacement phone will arrive soon.

Great service when I purchased new cell phone. The Squad set it up to transfer all data from my old phone. Now I need to contact them to see if they will help me install new front door cam on the same device. I've tried myself but the instructions are no help. I will update review after I contact the Geek Squad. Then I may add my laptop.

I have had very good experience with quality service all the time, Since I bought a laptop very expensive and just as the warranty ended it broke down I had regreat all time why I didnt pay a little bit more for extended warranty. So everytime I buy a new appliance I try not to risk my self and knowing this is a very good quality service I dont hesitate to pay a little extra

Geek protection is the best I had in all my electronics

The geek squad is very helpful. Timely with all services and overall a great addition to a great store! The operation of the geek squad is fluid and they find all warranties right away! Definitely recommend and will be getting protection on all products i buy!

My friend has a dickens of a time with his phones so I got the insurance included when I purchased the phone for him. He's very active and has had problems with his old phones becoming damaged. Let's hope he doesn't need this insurance.

I LOVE GEEK SQUAD BUT IT'S A LOVE & HATE RELATIONSHIP WITH THE ACCIDENTAL GEEK SQUAD PROTECTION! I LOVE THAT YOU CAN PICK 1 OR 2-YEARS AS AN OPTION! BUT... I BROUGHT A 2-YEAR PLAN AND MY PHONE BROKE IN 11 MONTHS. NO REFUNDS ON THE PLAN NOT EVEN A PERCENTAGE IF YOU DON'T USE IT THE FULL TERM

They didn’t come out to my house to help but I spoke with them and they took care of every single question I had. They even had answers to those questions that makes you sound like you just woke up after being in a coma for the last 50 years and have no idea how this new stuff works. That geek squad was so Patient and answered everyone of my questions.

This plan is great ,i think that as long as the phone lasts for a year should be okay.

as must when buying any item! make it easier on yourself! get the protection. or end up with a 18 year old the rest of your life. then finally you saved up to fix or buy another phone! protection is always a must. so protect you investment! not everything is an Accidental mistake.

I always use Geek squad protection as well. I have needed it once with a galaxy fold bc I damaged the screen dropping it and a row of pixels went dead and Best Buy protection took care of it the same day. I can’t recommend this service enough. Best Buy is my favorite store and I have nothing negative to say about this service or their company.

Unlike other geek squad warranties, please be warned that cell phone protection plans have a $200 deductible in addition to the initial $169 fee. If your phone is still available, they will only replace it with the exact phone you have, no credit towards upgrades. Additionally they cannot guarantee your replacement will be new or refurbished. Using your warranty will consume your first protection plan fee, so if you want protection for your replacement, you'll have to repurchase. $169 + $200 +$169= $538. Depending on your phone generation, that's a considerable investment into an old, refurbished phone. Wish I knew this going into the deal, otherwise I would be persuaded doing business elsewhere. In my case, I had my warranty pro rated & refunded. My service provider gave me $350 for my busted up S10+, and I used that toward a new S21 ultimate. Goodluck.

Have it but haven’t had the need to use it yet but gives me confidence knowing that I have it

The sale rep recommended to buy this insurance in case of unfortunate event and sadly it did happened I lost my phone and Bestbuy gave me a store credit since I had an older cellphone model.

I have used Geek Squad many time for a variety of things and always been satisfied with 1 exception. We moved from Columbus OH to Ocala FL & the in-store Geek Squad experience isn't on par with what we had in Columbus, otherwise it would have been a 5 star review

I'm still getting used to the phone but i like it so far. I've noticed a little shaking in the screen, I'm not sure if its come from other videos or my phone. Its still new to be having issues but I'll watch it to make be sure.

We purchased a Motorola Z3 phone that was previously opened. Motorola would not offer an extended warranty through their Motocare services because it had been "previously activated". Geek Squad offered this coverage - which was most appreciated. Phone was new - in excellent condition, And we got the extended warranty we wanted at a competitive price.

Love love the set ups Best Buy has for stuff you get there it’s like they back up there back ups and it’s alwys worked great for me! They have alwys taken care of me and I appreciate them so greatly!

The agent took time to let me know what they could do and how they would handle it