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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2435 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,435 reviews
  • Rated 5 out of 5 stars

    Haven't called yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a reason to calls yet but once I do I will report back here.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pointless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was pointless to purchase this since It was a new product. and had a warranty

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to know I have back up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad to know they are there if I need them with anything regaurding my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    game looks so life like. Kind of reminds me of a Zelda like game with real people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents are great they help me to get everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good service.!! very good team.!! A good decision.!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, so much easier to deal with! worth the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The items work great and the staff was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase "Geek Squad" protection for most of my devices to protect the purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had insurance during the beginning of the pandemic. I called a day before my insurance expired to fix my phone. They said I could go anytime after the stores reopened. I called in April. I went in July. Not working and all is hard to save for stuff. Anyhow, I went from one store to another. No help. Called, got transferred, got hung up on, got attitude. Emailed. 5x. Still no help. I was going to give the phone to my daughter but wasn't able to since I was unable to fix it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Made sense at the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good idea when I first bought it. Twenty some days after buying the phone the price was dramatically reduced and so I cancelled this because the phone was $5 cheaper than the price of this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent protection for your products try it, you won't regret it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service when I returned my phone under geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having this extra protection for my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the Geek squad at best buy is everything,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeksquad at best buy is everything, i love how fast and affective they are

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expected more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not helpful with questions of phone restarting. No answers on why or how to fix

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT IDEA TO REACH OUT TO GEEK SQUAD FOR HELP SUPER JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the protection plan. It's worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind knowing that I have protection when I need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this phone it is the best samsung galaxy series that i have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the protection plan because of how bestbuy stands behind their plans.

    I would recommend this to a friend