Customer Ratings & Reviews

Good service and protection, covers a fair amount of situations and was able to get my mouse replaced when it fell and broke. Happy with my choice to buy the protection!

Don't sell protection plans for phones you can't service, or at least allow those phones to be serviced by someone else. I have a google phone, and accidentally shattered the screen. Went to the geek squad and for a "small fee" of an additional $120 I could get a replacement phone in 1-2 business days (so, 4-5 days because it was a Saturday). So, instead of spending a couple hours and $170 at a nearby repair shop and having my phone back same day, I've now spent $270 and won't have a phone with a solid screen for days. Eventually the new (refurbished) phone arrives. I start the transfer of everything, and as I am almost done setting up the replacement phone I discover the thumbprint scanner doesn't work. This phone does not have a face scanning option, so I now have to unlock my phone with the PIN every single time. I chat with someone online they tell me they can't help me and that the geek squad would have to something, and even though they're aware that the geek squad doesn't service Google phones, they can check if it's a software issue or something. Of course, the poor geek squad desk can't do anything. The person gives me a phone number to call to get in touch with the replacement teams. The people at this phone line are VERY hit or miss on their helpfulness. Every phone call starts off the exact same, they confirm my phone number to make sure I get a call back if we're disconnected (over the next couple weeks I was disconnected 5 times, never got a single call back) and the followed up with canned ampathy for my situation. When someone didn't seem to be able to help me, the call was ended. One time I was getting help and then got an email later saying my order for another replacement phone was canceled, turns out they never completed the order. They all assured me they'd put a note on the order to make sure the thumbprint scanner worked, and I went through 3 replacement devices all with the exact same issue, so those notes obviously were useless. 3 devices, hours of my time, 9 time calling this phone number, and still not fully functional phone. Again, had I not purchased this useless warranty, I could have just gone around the corner and had it done the same day. But instead, multiple weeks and so much wasted time. After the 3rd replacement phone, and after talking to 3 separate people who all had different answers, one tells me that if I go in store and talk to the geek squad they'd be able to give me store credit to replace the phone, and that they'd have all the proof that was needed that I had 3 replacement devices. I went to the store, and thank goodness I'd already looked at my own Best Buy account, because the geek squad did not, in fact, have proof of my 3 devices, only 1 of them. I had to show him receipts from my own account in order to confirm this and get the store credit. I was not refunded the "small fee" nor was I able to get a trade-in value for the cracked phone that I no longer had, but this whole process and made me so exasperated I was done fighting. This warranty made my quality of life worse. I most certainly did not buy one for my new device and you can bet I will be telling as many people as will listen about this story. Next google phone I buy will definitely not be from Best Buy so that I can get a more useful warranty.

I am a tech Warranty advocate. Especially Especially in regards to Best Buy Warranty. I have utilized this many times, over the years, from Best Buy and have had very favorable experiences. Especially with their new Total Tech, that they are now providing, This is an incredible improvement/bonus.

Great that you have this service but would have been better if offered when purchased. I went back later to purchase the insurance from Geek Squad. And only after receiving an email suggesting I do so. Would have saved me time better used on other things.

Geek squad protection is always awesome. The only question is, is it worth it for the product you're buying at the price they offer. some things if I break them I break them and it's my fault no big deal. other things it's definitely worth a hundred bucks to ensure

If you are techno challenged, you have to have it. They also come to you if you don't have time to go to the store. Always courteous and patient in explaining to you the problems with your item. I highly recommend it.

Nicer Samsung s24 product. Will definitely buy ait

I would recommend the Geek Squad Protection for your products for those days when you accidentally drop your product and something breaks.

I always buy the extended warranty package I find it very useful and it helps if something goes wrong with your product after the store warranty is gone

2 years of accidental Geek squad protection is a great start with this amazing phone. I got it from the "open box" section, but it is as good as new, with everything intact. One great option is the dual Simm capability. I will definitely recommend this Samsung Phone to a member of my family and my friends.

Definitely do it!!! My husband phone broke a week after we purchased and thank to the plan, we got a new phone + the best service ever

I knew as much about the Pixel as the Geek did. (well almost.) The only problem I had was being more conscious of the time. Bestbuy was very busy and promptness was a challenge for me.

I wasn't impressed. I finally broke my Note 10 screen 2 years later. Scheduled an appt with them an hour away only for them to tell me the closest place that'll fix it is 5 hours away. Instead I ordered their replacement phone for $200 something and it arrived quickly, but the ports were dirty and dusty and the sound button didn't work. Customer service was foreign and hard to understand and passed me from person to person for 4 hours and then I was finally able to get another replacement the next day. That screen lasted less than a month and broke from dropping it on a softcover book. So I ordered another phone for $200 something and the back shattered mysteriously in less than a month mind you my phone has been in an otterbox the entire time. So instead I decided to drop paying for their service because I feel like the quality of the parts they use just isn't there and I could order online and YouTube it myself for cheaper and probably the same quality parts if not better.

Best Buy associates are great. And if the associate you’re talking to isn’t - there’s always a greater one around the corner. I have confidence that they will address my issues if the time comes. As for now, I have had no need for this protection plan.

Ive had protection plans on my unlocked phones with geek squad for years now. Its been easy to make a claim and much cheaper then buying a new phone.

Nice sense of security to have a samsung galaxy. Always nice to not pay full price.

Haven’t had to use it but it’s nice to know it’s there if I do!

Nice to have just in case you have that accent you don't plan on having.

Rarely do you find people who are friendly, competant, efficient and who go the extra mile to make sure you are happy -- but these two guys did. They installed a new TV and a soundbar and they did a great job and really took the time to show us all the little nuances of what the TV could do. This was money well spent.

I Have not had to use geek squad service on my latest purchase but I have always had positive experiences. Repairs were done in a timely manner and the protection was well worth the additional cost for previous equipment I've had covered by geek squad!