Customer Ratings & Reviews

Im glad if anything happens i have protection on my laptop

I love getting the one year protection. Accidents happen!

They are on stand by for any repairs. Fast service

THEY ARE THE BEST AND FAST TO HANDLE ANY PROBLEM WITH YOUR DEVICE.

Absolutely a must have protection option for electronics (especially a teenager's new phone). Peace of mind that it will be fixed or credit on replacement if something does happen to it - and with kids, you know something will happen.

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

The agents were amazing and so very helpful!!! I definitely do not regret buying the protection plan.

Mobile phone is the only electronic gadget, I use during most of the time in a day. So there is a high risk for mobile phones getting damaged. I purchased this service from Best Buy to have this risk covered for 2 years.

They worked with me to fix issue and then returned my money when it was unfixable

Excellent experience they help you to save money in electricity, is good and cute for you home, pretty easy to install and absolutely easy to use, the best for you home ever.

Although I have not had to use the geek squad insurance yet I feel like $8 a month is more than a great deal in my opinion because I am so clumsy and break phones so easily.

Geek squad protection is a must have. Definitely has saved me from having to pay full price for a replacement product and repairs on many devices.

Peace of mind having this insurance. like all insurance I hope not to need it but it is good to know it is there, Having the ability to go to the local physical store makes it easy to get service.

I have not used the coverage for this phone yet, but have used the Geek protection plan on other things I have purchased. I like the coverage and the assistance that I have received.

Fast services and good i recommend this services for fix you equipment

This cost less than what would typically cost to buy an insurance plan from Verizon or some other damage/accidental plans.

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

Everything worked great with no issues. Had a good description of the perks and looked forward to long use.

The agents are on call whenever I need them with a computer question which I can't resolve.

I usually do not purchase extended warranties but this one from Geek Squad is a must! Best Buy is very hassle free and will often replace your item without much of a fuss. Geek Squad service is excellent and highly recommended!