Customer Ratings & Reviews

They always there to help you no mail no nothing just go to the store and they will fix it for you or replace it for you

Having the protection is a bit pricy, but being able to get my phone repaired with no problems is worth it.

Always easy to reach. Getting a good service. Very pleasant.

very good service they explain very well and give you the information very well satisfied with their service

Always worth it! When you least expect it, you drop your phone and shatter the screen. This is the best way to go!

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

Haven’t had to use yet but if need be it’s there’s so happy I decided to get it. Since it’s for my son and you know the story

Excellent service! All the staff is always available to help

Overpriced--minimal service. Felt it was incomplete. Received better service from before. Agent was courteous.

Haven't had to use yet.but they did answer my questions quickly.

You never know when you are going to need this. Definitely worth the price

So happy I purchased the accidental protective service for my unlocked Google Pixel 4a. I fell off a dock at work, into the water and was able to get a (brand new) replacement phone for $85.

Geek Squad has always offered quick and precise solutions to any problems I've had and I can't imagine purchasing an electronic device without Geek Squad Protection. It's peace of mind that can be purchased.

I just purchase a Samsung cell phone. And I feel alot better having extra protection for my cell phone. It can not hurt and I do highly recommend. Thanks

They helped me in what I wanted. I asked everything about the phone and they were very knowledgeable about it.

Highly recommend! I get this for any product we purchase & it always pays off in the end! I prefer the monthly payment plan to make it more affordable. Geek Squad support is always awesome as well

Well worth it. Had to exchange phone due to sim card getting stuck. Exchange was quick & easy.

Great for your premium cellphones like the Samsung folds and i wouldn't wanna trust my carriers replacement plan.

Happy with the protection coverage since accidents happen

Have to have the geek squad protection. Right? Especially with kids purchace. Cause I cant fix the stuff. Hopefully wwont need to use it. But there if need it.