Customer Ratings & Reviews

The agent explained details about my purchase and was very helpful. Great customer service!

Really good and fast service compare to any insurance services.

very nice people and they are very ez to talk to..

I'm covered with peace of mind for the oops and just in cases.

Very quick and easy phone replacement when yours breaks

Bought this for my phone to protect it just in case I drop it, from my past experience Geek Squad did an amazing job replacing and fixing my phone.

The geek squad installed two TVs and ond TV mount for us. Set both TVs up and explained everything to us. Was very professional and nice. Left no mess.

The best.they turly very helpfull.and explain the way it works.

Purchased a 2 year protection plan with my Samsung Galaxy S10 phone for $181. Went to Geek Squad in Paramus to get a cracked screen fixed under warranty. They told me they don't actually change the glass or service Samsung phones, just send you a replacement phone & you send the old phone back to them. Great! Problem is there is a $199. charge....So to get them to honor the $181 plan I purchased, I have to give them another $199...Spoke to several employees & an Supervisor at Geek Squad. They understood my frustration but would do nothing. Have had Geek Squad plans on refrigerators, TV's but this one will be my last. Last purchase at Best Buy too. According to the supervisor, the salesman should have explained this to me.

A little pricey but with the. Codt. Of. Phones you nedd it

We buy geek squad protection on all electronic items purchased from best buy because they are wonderful with questions and standing behind products.

Need my phone in my job. Things get broke when I work so to keep my phone working even if it breaks is worth it

This is absolutely fantastic! When my phone was stolen, it was a quick and painless process for me to get a new one through Geek Squad Protection.

Profesional and excellent service. A 1000 star…….$

Well worth it since my phone is being replace right now with a crack house and screen

Convenient service. Did not need it, just in case. Used it before with other products.

Their protection plan is good for ease of mind in case anything ever happens to your purchase.

Nice to have the peace mind. Process for the replacement was easy.

This did absolutely nothing for me. I was sold on a certain coverage and when i needed it, i was told the deductible was higher and i would not receive the level of service promised. I ebded up fixing my phone outbof pocket somewhere else. 90% of the squad has an unhelpful attitude i see them treat other customers badly in store and don't trust someone like that with any device.

I will never ever purchase geek squad. I anyone i know i will talk them out of it to. It has been a nightmare... so i brought my phone into Moreno valley, CA. Location. My phone was taken from me for repair. Than i got a email from geek squad to pick a date and come get it. So i did. But the part was i had the different emails with three claim confirmation numbers. When i got to store no phone anywhere. No record. I showed them emails and everything. Than some kid who is telling from the lost prevention team told me and i quote, go p*** off. I saw our employee hand you your phone. Than leave with it. And i don't care if you got a email with a conformation number. Leave my store at once. Than guess how my call to geek squad went. A foreign person who's English I'd terrible and i couldn't understand. Bye bye note 20 5g ultra.