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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2434 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 2,434 reviews
  • Rated 5 out of 5 stars

    Geek Squad always do a good job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had work done on my Toshiba lab top computer. I had my laptop cleaned up and virus removed. The job was done in a timely manner.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Peace of mind

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad protection-no hassle and no fuss in store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung S21. I have tried other brands, but always go back to Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel so much better knowing that my device is protected. Id highly recommend this service they offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this plan for my moto G. haven't had to use it. but it's good to know its there if i need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this plan on a phone for our disabled son and have used it every time. Geek Squad has always come through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent customer service selecting and transmitting data from old to new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is definitely a must on all purchases when possible. they have saved my behind on more then one occasion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protects!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2-Year Accidental Geek Squad Protection works great. I will buy this plan again. I trust these guys from Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I decided to get some form of insurance if anything goes burst with my S21….Worth the investment I guess

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the protection a week later i dropped my phine and they said they dont cover samsung phones anymore so they gave a refund instead although i am great for that i would have liked to purchase a protection plan for the new phone i purchased right after

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    " ...Peace of mind is greatly rewarded."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit much to pay for the deductible if anything were to happen to my product, overall I think this purchase is fair since I expect to have and use my product (Google pixel 4a-5g) for my re than a couple of years if possible, and the peace of mind is greatly rewarded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really great plan to have I've had to use it for a phone and the exchange went smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is very efficient and I returned the phone because it did not have extra memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it every time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live it! On all your purchases, get the protection plan. It’s the only way to cover and protect your investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some issues with my phone and they came to the rescue.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No worth money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used Geek Squad services and found the experience to be mixed. While the technicians were knowledgeable and arrived on time, I felt that the pricing was higher than expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great service, they answer your calls fast and help you out, only problem i had was that at the store they failed to mention i had to pay $250.00 when i lost my phone and had to get a new one. I thought the phone was covered with the initial payment

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great extra protection in case of drops, cracks...they replace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a pack up plan for my phone a cushion if you will

    I would recommend this to a friend