Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 1146 reviews
(1,146 customer reviews)to a friend
Rated 5 out of 5 stars
Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better priced and more coverage than sprint. Recommended
This review is from Monthly Accidental Protection Plan - Geek Squad
I would recommend this to a friendRated 1 out of 5 stars
Expensive, poor Cust Serv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad warranty is awful. Deductible costs a small fortune when repair is needed. Customer Service is atrocious and barely speaks English
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Expensive, Poor Cust Serv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad warranty is awful. Deductible costs a small fortune when repair is needed. Customer Service is atrocious and barely speaks English
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it. Technically when i needed to use it they just said i need to call the manufactor company directly... Useless to have ..
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged me twice for the same 2yr plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a cell phone and 2yr GS Plan paid in full. Then they charged me monthly for the plan I already paid them for.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid for nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to get my screen fixed and they tell me they only service apple products
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't resolve my problem with my phone. Bad service
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappy with geek squad overfilling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never asked for this , it was added without my knowledge Ive been on the phone for 50 minutes to resolve, so far no help.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
dont get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its a pain in the but to get any help with the phone number and when i went in to the store the people behind the desk were as helpful ( as in not much if any )
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am stationed over seas and the one time I needed help, they did nothing. If there was a way to get my money back I would do it.
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squed did not help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents didn't help me at all whith my samsung phone, they said they only eork with the apple brand.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't purchase the extended warranties or Geek S
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure what this is but anytime there's an additional warranty or charge for Geek Squad it's usually not worth it.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when have problem takes forever to get it repaired & noyhing to repair or use until they get the makers results
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont get geek service anymore. I finally smartened up. Its too expensive and they dont do much for you. Not worth it
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing your thoughts with us. We appreciate your feedback. If you have any further questions, please feel free to reach out to your local Best Buy. We hope that you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly for the amount of money I paid for this project it isnt worth it. The few times I have needed help I was always sent to a 3rd party.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to get my phone repaired as promised .
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
YOU SUCK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a phone and it should have been insured. They only paid one month. My phone is cracked and I NEED HELP getting it fixed.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Insurance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this plan with our new phones, haven't had to use it yet, but when we did with the old phones it was very easy to file a claim
This review is from Monthly Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Was told it would cover everything and payed a the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would cover everything and payed a lot for the plan and went in and told me that it doesn't cover anything.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible subscription, not transparent on fees, and the customer service call center was a terrible experience.
This review is from Monthly Accidental Geek Squad Protection
No, I would not recommend this to a friend