Customer Ratings & Reviews

This was an extended warranty but I've forgotten on what! Maybe it was a printer. Depending how heavily you use a piece of equipment and how fragile they might be, I think the extended warranties Best Buy offers can definitely be a good insurance. I've had to make use of them a couple of times in the past 10 years and the staff have always made the process very easy; minimal hassle.

Whenever I’m Offered the geek squad plan I always go with it. For Christmas I bought my brother a laptop for school (so happy I did now with e learning becoming an actual thing) & a little piece snapped in his charger & it took them less than a week to get it fixed & get it back to us. I’m sure they’re not always that fast with a broken item but the service is a must have for your electronics.

With the cost of repair/replacement services today, it provides peace of mind to have a contract with the Geek Squad; you can also ask them questions about your purchase if you beed help setting it up; COVID-19 quarantine has somewhat limited access to their service, since they stopped doing home visits when coronavirus restrictions started. You can still phone them for assistance.

Pros: My HP Copier-Printer-Scanner is the best I've ever had! It is super easy to setup; super easy to change ink...and super easy to use the multiple functions. Con: The power-cord does not seem to fit tight in the Copier's power socket, thus is easily unplugged. Have to make sure the power cord is pushed flat up against a wall, to keep power-cord in the Copier's power socket.

Previous Home Depot repair services was not good. They expected us to remove the built in microwave and take it to a repair shop. Geek squad service said they would send a technician to us and that is way more reasonable.

I have always ( 3X ) had success with the extended warranties when I have had a product problem that required replacement. It is always your call to determine if this is worth it.

Awesome service for all my products; quick service

It's going what it's designed to, so far so good.

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

I have had the Geek Squad protection on everything I buy that you can get coverage on it is nice because if you have any problems with the item you have the Geek Squad will replace with no charge I also have computer protection which is really nice to have because you can call any time when you have computer problems and they can fix your computer with out having to take for repair at Best Buy

I haven't had to use this yet, but I have heard great things and that is why I bought it. I bought it in case I have any problems with the scanner as one person said their scanner left a line down the middle of the photos.

If you hesitate to purchase, I would recommend to get it. Having the help of the geek squad is something that I am so happy to have this service. All you do is pay for that yearly service fee and it's well worth it..

I like having Geek Squad install my printers, and get the protection plan service. Several times the Geek folks came well prepared to assist me.

I haven't had to use this, yet, but I feel pretty good about having bought it. Mostly, this kind of "coverage" is for my mental comfort ... "just in case" ... and the price was acceptable.

Always get this option with our purchases, just never got the longer plan. So my advice is go for the longer one as issues seem to crop just beyond the shorter one. :)

The best store ever, they are fun to walk around, see new items and also get Hands on, Best Buy always amazes me, with the updated technology !

I purchased this for my wife's iPhone X. It came in handy literally on the last few days of expiration! Forgot I even bought it, her phone was having issues while using the navigation app (google or apple) and would overheat and freeze. Had to restart several times and when she got lost traveling for business that's when we took it in for repairs. Was able to get the phone replaced. All is well!

They’re the best and what they do they’re highly professional they know what they’re doing. I highly recommend them use them when you have this feature. It saves you a lot of money when you buy stuff from

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.