Customer Ratings & Reviews

The geeks helped me mount my tv and set everything up. They informed me on how to connect the tv apps through my phone and how it has interesting features! They were very friendly and helpful I would recommend you ask them for assistance if your not very knowledgeable about electronics.

Got the plane just in case any problems come up hopefully I never has to use it and it will last longer then the 4 years

I love best buy's warranty, it works great. I recommend getting it, it will help in the long run

I'm not normally a fan of product replacement plans but I have found that for computer printers they are a good deal. Many of my past printers have conked out within a year or two and need to be replaced. With the low cost of these replacement plans, they have definitely worked for me. I had no trouble getting my money back so I could buy a new printer.

Peace of mind and knowing that I can have my unit replaced and then add another protection plan on the new product is incredible. I used this on a pair of wireless gaming headphones. My previous pairs were notorious breakers and I treat them like they were your mom’s special dinnerware. Highly recommend the peace of mind!

Great service. They respond right away. I buy products knowing that they are covered in case anything should go wrong.

The gentleman that was sent out to install and the televisions were very good they knew what they were doing there quite professional and help me out. Very good people I enjoyed the Geek Squad people a lot I trust them.

When I am uncertain of a product I use protection plan. With printers I get The protection because my printers are not used often and stay on. Thus the ink will dry and clog the heads. With protection you just walk into best buy and swap it out. That simple.

When I am uncertain of a product I use protection plan. With printers I get The protection because my printers are not used often and stay on. Thus the ink will dry and clog the heads. With protection you just walk into best buy and swap it out. That simple.

They help out they are so dependable if you need assistance they get to the source of the problem

No stress replacement of non working printer. Could not have been any easier. Best Buy customer service and replacement warranty are the best.

I left squats. They’re the best and can take your stuff. It’s in case get damage.

No one should be without these!! I know they say not to buy extended warranties etc.. but these plans are definitely worth the expenditure, especially as they cover accidents- and when you have two children---- I have the plans on items both large and small!! Would certainly recommend.

Havent had to use for this product, but have always purchased. Easy to use and money or replacement comes fast.

I love the idea of purchasing this 2 yr product replacement. My print that I purchased just stopped working. I mean literally just shut off and died. It was about 4 months after the purchase that I took it back to Best Buy. Best Buy just asked me what happened, I told them and the ordered me a new one! It was quick and easy.

Great insurance! It's a must for any expensive purchase. The benefits of the Geek Squad Product Replacement program far outweigh the cost. Best Buy is very good when it comes to service and support, that's why I keep coming back to Best Buy!

Great customer service, it's nice to have the peace of mind knowing if my product has any issues the Geek Squad is only a phone call away.

This is without a doubt the main reason why I look to Best Buy for tech first. IF they got it and can add on a warranty for a decent, one time payment, warranty then I hardly even hesitate because at least I can go directly to them to replace it. Because you never know what could happen, especially if you're looking into buying something rather expensive.

I get the Geek Squad service knowing that I will never use it. After two years, it is probably cheaper to replace my personal item if it breaks than getting a new Geek Squad contract. I would rather have it and not need it than not have it and need it

I get the Geek Squad service knowing that I will never use it. After two years, it is probably cheaper to replace my personal item if it breaks than getting a new Geek Squad contract. I would rather have it and not need it than not have it and need it