Customer Ratings & Reviews

Purchased this product when I bought my HP printer, just in case something went wrong. So far, no need to use because the printer has not failed. This was very inexpensive insurance because printers are notorious for failing just when you really need them.

I took a chance purchasing this Geek Squad service contract. My experience with laptop computers was deteriorating and I sensed I probably would need their support. I put my laptop, my wife's laptop and the laptops belonging to 2 daughters on the contract. Everyone has used it to good advantage. I've used it 3 times.

At the end of the 4 year Geek Squad service plan I had a minor problem with my refrigerator, some of the display wasn't working. I called in for the repair, a service company called and made an appointment. The repair was made all is good.

It is always great to have something like this just in case your item brakes.

Well i love my items, because the one i saw its that i received. I will recommended all my friends to Best Buy company.

Plug and play. Works great for my daiquiris. I’m a regular bartender now.

I always pick the geek squad protection plan with my purchases.it seems like a no-brainer, for the coverage term to keep your product in tact. Used it once on another product, and they were fantastic. No questions asked or needed and they replaced it with like kind and quality. I like the protection plan!

I haven’t had to use it but it’s nice to know I have that added coverage- I would be lost trying to figure out what’s wrong if something did go wrong with my printer .

I always get the extended warranty and it has always paid off. Don't be fooled if you think you don't need one for any product that it is offered. Now a days, things break down, especially with electronic items. The warranty has you fully covered and you get a free replacement even at the end of the warranty.

Haven’t had to use it yet. I’m not sure what else to write but there is a 50 character minimum lol

It is very helpful to have. When I have had an issue they are easy to get in contact with.

the product did not function properly. i brought it back to the best buy store and was given a replacement. however, the replacement product did not function properly despite numerous attempts to "troubleshoot" the product via the "hewlett packard website. i just returned the product for a store credit.

I always buy qeek squad with almost every elecronic we buy. There very helpful and do there best to fix my items if they can't they will replace it or if they dont longer have the item they give you store credit as long you have warrenty with them.

The guys set up my new tv, connected it to all my devices and set the controls

I needed a computer last minute and with to the Store with my wants and needs and the rep hit it right out the park

You can't go wrong with geek, saves me lot's of time, these guy's are really awesome

Anytime I make a big purchase or a purchase of an electronic, I always opt to get this service. For the past several years I have never had a problem with Geek Squad and they're very helpful. Would highly recommend for people to pay the extra charge to receive their protection for their purchases.

Returned the broken product with no issues. Bought a new product that day.

Have not had to use this service and hope that I don’t.

I have always made my TV purchases from Sam's mainly because of the price of the warranties but when Bestbuy up their game to compete with them now I would hesitate to get a TV from them