Customer Ratings & Reviews

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.

Its good to have the satisfaction of knowing there is a squad backing your service corner.

The product replacement plan covered the initial purchase price of my son’s broken headphones. I had to pay the price difference for the replacement headphones because the price increased. Keep in mind, once you use the 2-Year Geek Squad Product Replacement Plan, you have to purchase a new plan for the replacement item.

Great to know that if it breaks I will get a free replacement if it can’t be fixed

Geek squad is top notch, when I need help they are ready.

Haven't needed it yet so that's good. I hope we won't need it. Insurance only

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

I haven’t had an issue they have not solved for me I always get warranty knowing that if it breaks I’ll get a replacement

Been almost two years, ridiculous amount of printing (business, photos, schoolwork, invitations, etc.), and still have plenty of ink! With cartridge printers, we were paying $40-$50 a month for replacement cartridges!

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

The one thing I can count on in all my purchases at Best Buy is, if you have the Geek Squad protection, you are golden if something happens to your product. I have NEVER had a problem bring something back the malfunctioned. I repeat, NEVER! Best thing going if you get something electronic.

I think this is amazing great customer service and quick service

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

Had five year extended warranty on last Samsung TV and it went out, so Best Buy replaced it for free

I would highly recommend getting the Geek Squad Product Replacement, I had purchased a Deskjet Pro when I had to replace it with a new printer, I was able to use my replacement product and updated the printer to a better printer and then purchased a 4 yr Geek Squad Product Replacement and feel quite please that if anything goes wrong with this printer, I will be covered for a new printer. Great support from Geek Squad!

This will forever be my go to. Love the protection and not having to worry

Always purchase the extra warranty...........it never fails to break just after the original warranty expires!

Long time Best Buy customer. I prefer to investigate electronics in person and not buy sight unseen online. I also get accident protection and support services on my electronics, which means Geek Squad when buying at Best Buy. I always get value for my dollars. Staff has been good about discussing my options with me so I can make an informed decision about repair or replacement. It is not about just selling more product. I appreciate that. I have used Geek Squad in Massachusetts and Florida, and the knowledge level and customer service has been high in both places.

I purchased an HP 8025e printer to replace and older HP printer. I took advantage of the 4-year protection plan. I have used the benefits of the protection plan on an older HP printer making the plan very useful.