Customer Ratings & Reviews

Helped me with my needs, did a good job, very pleased

Good to know my stuff is insured. Now I can relax knowing my stuff will be covered.

I’ve never left a bad review before but I need to warn prospective buyers. This is the worst printer I’ve ever owned! I bought it in February ’21 and I’ve had to buy ink for it way too many times. I bought ink for it literally yesterday and I printed about 75 pages worth of documents for school and my black ink cartridge is almost out already!!! Do not buy this printer!!!

Haven't had to use it, but nice to know it's there

Good sound quality Loud and clear comfortable an good charge holding time

Haven't had to use it yet but was worth getting for the protection

No matter the product we always purchase GEEK Squad protection because when something happens, the protection covers the repair or replacement of the product. We have used this on several occasions and it always been worth it, because the repairs alone would have cost more than the cost of the protection plan.

I have purchased the warranty on everything I buy. For the cost of protection, it can’t be beat.

4 year replacement gives me great peace of mind for purchase

I haven't had to use the insurance yet but i know Best Buy will stand by it if i ever have to.

The warranty replacement programs so far have worked greatbfor me.

I haven’t had an opportunity to use the Geek Squad insurance but I have peace of mind that it will be available if I need it.

Haven't had to use it but good to know it's there. Bought for my printer.

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

I always buy the Geek Squad insurance bc it's a great value and truly protects my products.

I bought a washing machine and it came out defective and they changed it for a new one. (samsung). but the same one that I changed also came out defective and turned out to have a factory defect. but they ask me for the serial number of that washing machine and I can't find it anywhere, they say it's a label that all washing machines have but I couldn't find it, so for that reason they don't want to repair it

Usually the "extra protections" are just an extra cost when buying equipment - Not the Geek Squad Service. We used it for small things like freezes of the system, that just need de-fragging, and larger issues like a hard-drive fail. The service in-house (when we could all do that) were courteous, informed and professional. Taking it to Best-Buy was simple and quick to fix.

They definitely do a get job and they back there plans

very helpful, knowledgeable, courteous staff person

The Geek Squad Service Product Replacement is a great deal, especially on higher priced electronic prices. If you have a problem with the product failing for covered reasons, you bring the product into Best Buy, and they will replace the product with the same product, similar quality product if the original one has been discontinued, or credit you the value for an exchange.