Customer Ratings & Reviews

The agents were incredibly supportive and informative. They were patient and provided useful resources for TV remote control. Also, their time was valuable and productive.

He was excellent. Done in appropriate time. And set it up to my computer.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

I have never used insurance for electronics, I hope it is worth what I pay for it.

I purchased the 2-Year Geek Squad Product Replacement a couple of times when purchasing a printer. I've had to use it twice with no hassle and great customer service. Printers can break down anytime especially if you use it often. It is definitely advantageous to purchase replacement warranty vs paying for a new printer.

I have used this policy many times in the past with printers. My only complaint is that I had to buy a new policy after using it on a printer less than two weeks old.

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!

As we know, printers are not easy to operate. And it is easy for various problems to arise. Therefore, it is worthwhile to buy this after-sales service.

answered my questions well in ways I understood and

My brand new HP printer failed after only a few weeks use when an internal part broke. This product replacement gave me a no hassle replacement instead of having it sent for repair. My only cost was buying a new replacement policy on the new printer, at a very modest price.

So glad I purchased the extended Geek Squad warranty. I use my printer everyday for work and cannot be without. When it stopped working I was able to take the printer in and exchange it for a new one easily the same day.

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.

This geek squad warranty has saved my butt many many times. I always purchase this with items that I will not be able to do without. If you buy something that you cannot do without or need on a daily basis, remember to buy this replacement warranty.

I am so happy that I purchase this extended warranty through the store, and it was very affordable. It is definitely worth getting the warranty with certain types of products, and in my case it was my Canon printer. For some reason, I have the worst of luck with buying printers and then shortly thereafter, they malfunction... So this was the best solution I can think of to protect my investment. Very happy!

Previous Home Depot repair services was not good. They expected us to remove the built in microwave and take it to a repair shop. Geek squad service said they would send a technician to us and that is way more reasonable.

I haven't had to use this yet, but I have heard great things and that is why I bought it. I bought it in case I have any problems with the scanner as one person said their scanner left a line down the middle of the photos.

You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.

Great blender. I love the bullets for mixing shakes daily.

This covers regular wear. It's very easy to have items replaced with replacement coverage as long as you are aware of what is and is not covered. If the coverage doesn't say "ADH" or "accidental coverage" then it doesn't cover accidents like drops. But for something like a mouse or headphones, it is still great because if the performance quality goes down at all you can swap it out for a new one or a different item completely.

Great everything was amazing and works good. Great