Customer Ratings & Reviews

We always need to get Geek Quad service warranty since it’s the best.

I highly recommend the Geek Squad Protection Plan! My last Canon Printer was bought about 2 years ago with a 4 year Protection Plan. It stopped working and was replaced without any hassle with the Geek Squad Protection Plan.

I use the Geek Squad whenever I have problems with my computer or printer. They are very knowledgeable and work well with me.

Used this warranty to replace a defective printer. I had no issues getting to printer replaced. Basically got a credit on the original price of the printer towards a netter printer. The only problem was dealing with the best buy geek squad person in the call center. Had to make an appointment through the person in the call center. The person at the call center was not knowledgeable and was hard to understand with a heavy accent like the call center was overseas. Once I convinced him that it was unfixable by phone and that I only wanted an appointment with the geek squad rep at my local store it was fine but it took an hour to get there. He kept asking for access to my pc to check my OS and drivers which i denied and tryed to explain to him that if was a mechanical problem with the printer and not a software issue. The printer was grinding and knocking and wouldnt initialize. Once I got to the store the geek squad rep was great. 10 minutes in and out with a new replacement printer. Its unfortunate that I had to deal with the un-knowledgeable person at the call center first. Recommend getting this warranty on high usage items like printers

Compared to the standard Geek Squad Protection Plan, this option covers your device for a longer period of time and also includes accidental damage caused by mishandling or accidents, which is its biggest advantage. If you’re purchasing something like a laptop that you carry around frequently and plan to use for more than four years, this plan is definitely worth considering.

I don't buy anything without the warranty. Things are not made as well as they used to be and if you have to use it it's well worth the money..

This team is needed. The store builds character when sales people are aware of the product sold.

The return Procedure is exceptional. It's easy and very quick. I highly recommend it.

Geek squad helped me out when I needed to do a little check up on my PC. Thankfully, nothing was wrong with it. The Help was very much helpful and they were very welcoming and patient with my questions and understanding what was going on.

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

Excellent Service of all Personal In Hato Rey, Best Buy

Love this service . They are easy to communicate with , and get my printer fixed

Good price and support for the lifetime of my printer

In this day and age it’s so nice to talk to a real person that you can trust! They cleaned off several spyware viruses on my computer and added their protection plan so if anything goes out I can just take it back to them to have it fixed.

I like that I can contact Geek Squad for help either over the phone or I can schedule an appointment to bring an item into the store for more help.

The plan is awesome love it and it covers a lot its great

I would definitely recommend Geek Squad. Nothing is worse than having computer problems, and you have to drag your computer into a shop and leave it. Many time Greek Squad just went on remotely and helped to solve the issue.

Normally don't do extended warranties however this was very reasonable and a full replacement is certainly worth the cost, especially for a full 4 years!

I depend on Best Buy’s to make a defective product right, I am Thankful for Best Buy’s, Thank you .I Tell everyone about how great and dependable you all are, you make my life so much easier, when I have a question, you have the answer, I am very proud to be a Best Buy’s customer and I give you all the highest rating of any company I have default with, when you installed our Large TV you were fast and efficient and knowledgeable, keep it up Best Buy’s, One more thing the Ocala FL Best Buy’s the people are so friendly and they don’t hesitate to offer you help, definitely try them out.

This is just a good peace of mind coverage. Love it