Customer Ratings & Reviews

Great printer, it literally payed for itself in the savings from the ink cost. I use it to print flyers, 100s of copies at a time. I highly recommend this printer

This product support is my insurance policy I as a senior citizen, may need help in the future by a younger tech smart person. I feel that makes my purchase more secure and this is the reason I chose BestBuy.

It's a good to purchase replacement plan from best buy why for one it's reasonable and you never know when your product goes out ,they will fix it or give you another one with no problem

I always try to get the Geek Squad Warranties for electronic items I buy that are above $50 or so and they usually pay off quite nicely! They usually don't cost that much more to buy and are well worth the peace of mind in knowing that you're pretty much guaranteed a working product for the duration of the warranty and sometimes for years beyond. Being able to get a good warranty is the main reason that I still buy most of my electronics from Best Buy. I will keep buying & recommending Geek Squad Warranties for as long as they keep providing quality services for quality products.

I really like the staff at the store. From the manager down to the cashiers everyone is so nice and polite and helpful. They’re very knowledgeable as well.

Brought my HP 3 yr 9 month printer in for repair under 4 yr warranty. They offered my full purchase price back on a gift card. Bought another printer and still have a nice credit from Best Buy. Yes, I bought the 4 yr warranty for the new printer.

Seven months earlier, I purchased a printer and a Geek Squad Replacement Agreement. After years of use, my old all-in-one printer finally failed. Who needs insurance for reliable products? I questioned my purchase but since BestBuy price matched my printer purchase, I was willing to support my brick and mortar business. The printer was at a secondary location and not used monthly. Surprise, the printer failed at 5 months. I had forgotten that I had this coverage and it took me a couple of months (mistake) to verify that it was the printer and not me. After looking for a replacement printer, I remembered that I had Geek Squad coverage and took the printer to BestBuy where the Geek Squad without hesitation issued me a pro-rated credit. This time I did not hesitate to purchase Geek Squad replacement coverage for the replacement printer. As with all insurance, I expect (or hope) the printer will stand up to my use and not need this insurance, but if it fails GeekSquad and BestBuy are there to support me.

I bought this because of reviews, other ratings. I'm finding THE ADF is not working properly. For this price point the printer should automatically push out paper draw and led section. Km finding the Epson all in one was much better in these areas.

Very helpful. An excellent staff. Understood the problem and it was such an easy fix.

The agents delivered and installed my fridge. Very smooth and quick installation!

I have only had to use the tech support service twice so far and both times, I received prompt, professional assistance.

When I purchased my TV I got it home, set it up only to see that there was a small crack in the corner of the screen which made the TV unwatchable. Took the TV back to Best Buy and took it the Geek Squad and they looked the TV over and replaced the TV. Made me feel very comfortable. Asked a few questions without making me feel uncomfortable. They really are professional, would be lost without them when it comes to electronics.

Makes you feel safe purchasing from "Best Buy" and knowing if it has a defect they cover it. Ive only taken one thing back ever, but I was sure happy I had that extra coverage. Well worth the peace of mind.

love the printer best i have ever owned HP printer

I’ve had Geek Squad for years on all that I buy, they are awesome!! They follow through, thanks!!

This guarantee and protection for your purchases, at an excellent price

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

Nice to have this just in case. Good to know you can take it to them and they will do their best to fix it - if not it will be replaced.