Customer Ratings & Reviews

I am happy with the value this protection plan offers and that it’s an affordable price to feel secure with my purchase for the next several years

Definitely worth it. Unfortunately the print head caused an issue and spilled the ink. I was able to replace my printer with no hassle. Bought the protection plan on the new printer

other than initial set up for my computer, I have not need to call the Geek Squad service.

I love being able to make an appointment to "meet a Geek" and know that I will get honest and dependable service. These professionals are not just geeks, they are knowledgable professionals! Thank you Geek Squad!

I have used Geek Squad in the past and always appreciated their service and with this 4 year package I know I can use them in the future.

Nice piece of mind if you end up needing replacement down the road.

The 4 yr warranty for replacement is definitely worth the cost. I recommend getting even if never need it , you just never know and it doesn't cost that much. Plus I have had a lot of experience with Geek Squad and Never been disappointed in their expertise.

Saleslady was very helpful in making a decision. Very easy setup. Great quality. Easy to use

normally I dont purchase the 2yr replacement, but for the headsets I wear out, I always purchase this replacement cost. I wear my headset up to 10 hrs a day...but the real danger to my headsets are my cats. I had to replace my last headset at 15months of heavy usage due to the cat knocking the headset off and then knocking over the back up powersupply box, which landed on the headset and broke the headphone on the right side from the arch. Best money I have ever spent on a replacement cost. 5 bucks for two yrs vs 68 for a new headset. the last headset they didnt have anymore for the lower valued one, but best buy upgraded me to next higher version for free.

Good value as long as you know what it covers and what it doesn’t

I appreciate having this service having the peace of mind of knowing things will be taken care of for four years. I had an issue with a printer I bought and beat buy was so helpful in resolving a technical issue I had. I was able to switch it to a printer that worked just great. I was very grateful I did not have to stress to solve issue

Haven’t had to use it yet, but I’ve heard many great things

Best Buy stands by their warranty program and will actually replace your appliance or device with no problems. I hope that never changes!

My two year old printer broke and because I had this insurance I was able to pick up a new unit for free! Definitely ended up being a good decision for me!

I rarely pick up extra warranty protection on anything I buy, but I had purchased an Epson Workforce WF-4820 printer, and Consumer Reports rated Epsons very low for reliability. So, I figured that since the price was right and the specs were very good on this higher end printer I would pay the $35 in case anything went wrong. Sure enough, the top document feeder malfunctioned, and I returned it to Best Buy. They offered me a full refund instead of a repair. I accepted the refund, and with it I bought the Epson WF-3820 which just had a smaller screen than the 4820 and was spec'd a little lower in speed. Other than that, same machine. With the lower price I again bought the $35 protection warranty. Hopefully I will never need to use it on this unit.

Anytime I need Geek Squad assistance, it's always met with speed and efficiency. I would not go without it.

Best customer service ever!! They were very informative, clear and concise instructions. They help me choose the right laptop and printer that fit my needs with one phone call. They resolved my issues.

The first time out, I was able to talk to a very knowledgeable geek and he made my day. Let me explain. I bought a laptop online and after begrudgingly having to learn Windows 10, I was able to go online and setup the basics. The next day, I forgot my password and after 6 months, the laptop is useless without a previous google password. So I bought a desktop computer system, and after sweat and tears, it wouldn't allow me to input my phone emails. So, after several weeks of brooding, and while at Best Buy, I decided to inquire about the Geek Squad and I am a happy camper. I went on line and was immediately connected to a geek who not only spoke to me via internet but also by microphone using my speakers. He was able to troubleshoot my problems and set up the new desktop computer for me. Also, I received a bonus for signing up for 1 year. I received a free download of Webroot Internet Security +Antivirus at no additional charge. I haven't had any other issues yet, but if I do, I will contact the Greek Squad.

My daughter got hers first and I set it up for her. I liked some of the features and got the opportunity to get my own on a Deal of the Day. Awesome price and easy to set up

4 years of service at this price is an excellent deal. Best part is being able to just drop the item off at Best Buy for repair, unlike the other after-market warranties that require you to troubleshoot the problem first and possibly have to ship the item. If they cannot fix it, they will replace it or give you a refund on the item. Also, this service plan is transferrable if you sell the item.