Customer Ratings & Reviews

I had purchased an item that I ended up not liking it. Because I had also purchased the 4-Year Geek Squad Product Replacement, I was able to return the item after using it for a few months and I received store credit for the full price of the item. The return process was very easy.

I haven't needed yet bought it incase I have any issues with it great printer

It works as it should. I have no complaints. Thanks

This all-in-printer is compact. I must admit that it is heavier than I thought it would be. Will use for light print jobs. Have not used yet.

Not yet used, but purchase experience was efficient

Geek Squad is very helpful when needed. Highly recommend them

Great customer service, My printer wasn’t working right. I brought it back after 2 weeks, I originally bought it on sale $80 off, when I came back to exchange it, it was $130 off and they gave me the difference back. As well as kept the 4 year warranty.

The Geek Squad Product Replacement plan has literally saved my business from shutting down. With out it I would not have been able to replace my printer and keep moving forward.

For any device that you can get this on, do it! The hassle of not having to send to the manufacturer - waiting and getting it shipped back to you is inconvenient! With Geek Squad, you can get a replacement item if your local BestBuy has the same item in stock, or get credit for the original purchase price (minus cost of Geek Squad) to buy anything else your heart desires!

so glad you have extended warranty available. Thank you. Never know when it will be needed in the long run.

Geek Squad is great for assistance & very convenient when you have questions about your products.

I just renewed my Geek Squad. I find them very helpful. Sometimes the 1st tech on the phone can handle a smaller issue. If it is too difficult, then a higher level tech will jump in there remotely and handle in an hour or two. I have always eventually had my issues resolved, but their process can be lengthy sometimes because they might say the 2nd tech is scheduled to take remote access in 30 minutes and it ends up being 2 hours. Even though they are handling it remotely and say I don't have to be present, I do need to check their work and confirm it is fixed. In comparison to iYogi, which I used for years.. I might be on there for 2-3 hours, but there are no gaps. The reason I had to stop using iYoga though, is that that absolutely torment you about renewing your subscription. They would start hassling me in March for a subscription ending in August. It was non stop phone calls at all hours, even when I told them they had to stop. With Geek Squad recently, I didn't get any phone calls, just 2 emails telling me my last day. I respected that they respected my time. The other thing I like about Geek Squad I like is that I always have that option to schedule an appointment at their Best Buy counter. Options are good.

every thing the printer/copy said on the box that it would do, did. No problem setting it up. Just right for our household

Had a problem with a printer covered under the Geek Squad agreement. Took it in and exchanged for a new printer. Money well spent!

I have had terrible luck with printers in the past. Either the ink gets used up way to quick and is super expensive and/or hard to find, or the print quality sucks. I am coming from an eco tank printer that suddenly stopped recognizing my home network. The print quality was garbage anyway. This seems to work just fine right out of the box. Time will tell if she will live up to my high expectations.

I always get the Best Buy protection on my electronics. While I am sure over the many years as a Best Buy customer I have spent more on warranties that what they have saved me I still think they are a good deal. There is never a problem with getting a replacement if you need one. My Fitbit HR died 4 times in a year because of sweat from working out. They replaced it 4 times no questions asked!!! Just had a Seagate drive fail and had it changed in less than 10 minutes in the store. I love just having the piece of mind that my stuff will be replaced or fixed if there is a problem. I just wish Apple would still let Best Buy sell there warranty over AppleCare. Apple won't even offer an extended warranty on Beats but Best Buy did till Apple stopped them. I had my daughter change to Bose when her Beats went for this reason. And always great service at Best Buy, Deptford NJ

My second HP ENVY printer. I use an HP ENVY PC. I Recommend HP products

I always get the Best Buy protection on my electronics. While I am sure over the many years as a Best Buy customer I have spent more on warranties that what they have saved me I still think they are a good deal. There is never a problem with getting a replacement if you need one. My Fitbit HR died 4 times in a year because of sweat from working out. They replaced it 4 times no questions asked!!! Just had a Seagate drive fail and had it changed in less than 10 minutes in the store. I love just having the piece of mind that my stuff will be replaced or fixed if there is a problem. I just wish Apple would still let Best Buy sell there warranty over AppleCare. Apple won't even offer an extended warranty on Beats but Best Buy did till Apple stopped them. I had my daughter change to Bose when her Beats went for this reason. And always great service at Best Buy, Deptford NJ

Great job on installation. Listen well to customer needs. Very pleased, and left card for any follow-up questions or concerns.

I always get the Best Buy protection on my electronics. While I am sure over the many years as a Best Buy customer I have spent more on warranties that what they have saved me I still think they are a good deal. There is never a problem with getting a replacement if you need one. My Fitbit HR died 4 times in a year because of sweat from working out. They replaced it 4 times no questions asked!!! Just had a Seagate drive fail and had it changed in less than 10 minutes in the store. I love just having the piece of mind that my stuff will be replaced or fixed if there is a problem. I just wish Apple would still let Best Buy sell there warranty over AppleCare. Apple won't even offer an extended warranty on Beats but Best Buy did till Apple stopped them. I had my daughter change to Bose when her Beats went for this reason. And always great service at Best Buy, Deptford NJ