Customer Ratings & Reviews

the product did not function properly. i brought it back to the best buy store and was given a replacement. however, the replacement product did not function properly despite numerous attempts to "troubleshoot" the product via the "hewlett packard website. i just returned the product for a store credit.

Love the geek squad! Phenomenal services, really happy.

Purchased this product when I bought my HP printer, just in case something went wrong. So far, no need to use because the printer has not failed. This was very inexpensive insurance because printers are notorious for failing just when you really need them.

The agents mounted my TV and connected it to all the outlets.

Love the Geek Squad, when ever I've had an issue they are quick to fix or replace. They are always courteous

Must have protection on higher dollar items. Normally wouldn't consider, but when I purchased a scanner that cost more than my laser printer I want to feel confident I would be replace in the event something went wrong with it.

Must have protection on higher dollar items. Normally wouldn't consider, but when I purchased a scanner that cost more than my laser printer I want to feel confident I would be replace in the event something went wrong with it.

It is comforting to have this coverage knowing that in the event of a printer failure I won’t have to purchase a replacement.

This printer gives excellent copies. It was easy to connect to my home wi-fi and does not use up a lot of ink. I can print from my computer or lay copies under the cover. Very easy and dependable. Great value for the price.

At the end of the 4 year Geek Squad service plan I had a minor problem with my refrigerator, some of the display wasn't working. I called in for the repair, a service company called and made an appointment. The repair was made all is good.

YOU ALWAY GOOD TO KNOWN YOU A RELPACEMENT HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Anytime I make a big purchase or a purchase of an electronic, I always opt to get this service. For the past several years I have never had a problem with Geek Squad and they're very helpful. Would highly recommend for people to pay the extra charge to receive their protection for their purchases.

I always believe in peace of mind. Geek Squad is a blessing in disguise.

I have not had to use it yet, but I hear great things.

Great purchase. There is a 4-year Geek Squad Product Replacement guarantee.

I always buy qeek squad with almost every elecronic we buy. There very helpful and do there best to fix my items if they can't they will replace it or if they dont longer have the item they give you store credit as long you have warrenty with them.

I always add insurance for added piece of mind when it comes to big item purchases

very perfectional people very fast service and the employees treated me whit a lost respect and canines

I wasn't going to get the plan but everything in my house is from Best Buy and everything that I've bought from Best Buy has a 2 year replacement plan on it. I had a problem with my Iphone earlier and learned the hard way. Say whattttttt. It was worth buying. Compare $40 to paying $300.00, you do the math !!!!!

Haven't had to use it yet, but it will hopefully be easy to use this service if/when I need to.