Customer Ratings & Reviews

As I have learned from past experiences, having the extra peace of mind in equipment protection is a must! You never know when it may falter on you. So when it does it’s best to have a back up plan. I’d rather pay for the extra protection and not need it than need it and not have it!

I have had Geek Squad coverage since I bought 2 laptops approx. 8 months ago. Needed their assistance a couple of times. No computer or program problems, just needed a little clarification on the new Windows 10. Also, the online appointment is fantastic. Make your appt. and there is no waiting in line.

I bought this thinking I would never it My printer quit working and it was replaced free of charge

I purchased this to go with my printer and I am so thankful! In the past, I haven’t purchased this and my printers have had issues that weren’t worth fixing and paying for. This will be so helpful if and when an issue arises!

I had a purchased a fitness watch with this last year and got to experience the service, it was fantastic, twice I had to return my watch for a new one with no problem. So when I purchased my router I thought this is a must, because routers do fail often enough, worth the small amount vs the cost of the item.

Called once because I thought my Razor Kraken Headphones weren't working the guy was very patient on the phone and didn't treat me like dirt because my only problem was that the headphones were slightly out of my ps4 controller headphone jack.

Really glad I got this. After only one year, my HP printer stopped working completely, and I was able to get a new Epson printer, but since it cost a little more, I just needed to pay the difference between the two printers.

When it comes to expensive electronics BestBuy has the best policy in their warranty coverage. Be it accidental damage or certain parts going bad, its better to have it and not need it IMHO. Worth the money I say...

Big squad is always available to answer any questions I have or I can go into the store and they will help me resolve any issues I strongly advise adding this on to your purchase

You never know that’s why I got it I haven’t had to use it yet but I got it if I need it so thank you Best Buy for being the best buy in the best people the best company out there awesome makes me happy

Always great professional service..................................................................................................................................................................................................

Things don't last nearly as long as they used to, and this definitely goes for printers if you use them a lot like I do. I print thousands of pages and it does seem to wear on the printer, so when it burns out, I'm so happy I got the replacement plan. Seriously... get it. It's worth it for printers!

Very nice printer. Got a very good deal. Need to find out how long the ink lasts

I contacted the Geek Squad for some advice and they had all the answers and very friendly. I will purchase the 4 year geek squad replacement on any product I purchase.

I always get product replacement when I can. I am a bit hard on my gaming equipment and this lets me not even care. If anything goes wrong in the year or 2 they will replace it in store for free no matter what. Well worth the price if you plan to keep the item a couple years.

I have always purchased Geek Squad service for my tech products. No service costs and in some cases replacement if a defective item within the two years has more than covered the cost. Plus you have peace of mind for two years.

We love Best Buy, their Retail Team, and the Geek Squad. Since we're big fans, the 4-Year Plan only makes sense. We've always been impressed with their install pros and the good advice we get on other products.

Most of the members are very knowledgeable about the process of tech warranties and how they work, so if they aren't able to make your tech work in house they know what has to be done. The staff of the Racine, WI team are on point and as I said they know their stuff.

Excellent product! My wife and I are very happy with this product. We use it everyday. Thank You!

Haven't had to use it yet, but it's peace of mind knowing it's there.