Customer Ratings & Reviews

My autistic son has a history of being hard on remotes, so when I bought him his first Fire Stick a little over 2 years ago, I got the replacement plan. I needed a new remote within the first year, no problem. Got the replacement Fire Stick with remote and liked the protection so well, I got it again, too. It did save me some money, for sure. My son, as he has grown older, is more careful with his possessions, but I still feel this is money well spent.

I’ve always loved the warranty with bestbuy makes everything so much easier if for one reason or the other the items I purchase stop working out of the blue! I always make sure that anything I buy I buy the warranty because it just makes everything so much easier

I have used this TV for a month or more in the bedroom, I have no problems with it & I had compliments on the great picture. I have always loved LG for that reason, for I have tried many brands in my years & feel this is the best for a picture. I do agree Sony has the best color for pictures. It was stated this is a fill in for another return, it is slower to come on for pictures, but not that bad to not love the TV for the bedroom.

[Employee of bestbuy] The Geek Squad warranty is amazing. If they can't fix it, they will replace it. 10/10!

I have not used. However it’s worthy. I do recommended. Stress free option by relying on professionals.

Having Geek Squad has been a great relief for me, I am not electronic savy and can not set up any type of computer. Geek squad staff is very professional and knowledgeable.. Last year I bought in 3 separate devices that were all repaired at no cost. I love and will never be without Geek Squad Protective services.

Nothing feels better than a peice of mind. And I am very clusmy so this gives me much.

The Geek Squad is always polite and helpful, listens to issues and tries to solve on the spot if possible, for a past printer, they took one look and said not fixable, but gave me a gift card on the spot for the orig purchase price to pick out something else to replace it. (ditched the ink jet and got a laser jet, though black and white only ink, the ink lasts a long time!)

You need to review the circumstances where you will use your product, if you have children, pets, etc. if you are tipically clumpsy with tech products get the Geek squad warranty. its better than losing your hard earned money again and again.

I have been paying for xfinity devices at $10 each for years. I replaced them with these devices, and now can do everything plus more. I have already subscriptions to primevideo, hulu, nextflix..., this does that Plus the xfinity channels. I wasted a lot of money through the years when all you really need are these ROKU devices. got the $39 version. worked really slick.

The geek squad at Best Buy are very highly professional individuals who know their stuff and do a terrific job in helping you resolve any issues you have with the products that you buy from their store I highly recommend them

Removed the old TV. Set up a 75" QLED TV with a sound bar and rear speakers. Installed a wall mount for the TV. All of the equipment worked well and the Geek Squad did an excellent job; very neat and particular. They offered many tips on the operation and made sure that we were comfortable with operation of the Smart TV. We have and will continue to promote them to friends.

This was very much needed for my washer. Previous washer broke down after two years and I regretted not getting the warranty. Geek squad certified if they can’t fix it, they will replace from what I was told. My uncle made us of his extended warranty when his washer broke down and he was happy to get a replacement.

We've always bought an extended warranty on products and have had to use them in the past. Some retailers don't honor their extended warranties. Best Buy does! That's why we don't buy from other retailers; we buy from Best Buy. Getting an extended warranty from Best Buy means you won't have to deal with the manufacturer. If you want peace of mind, get the extended warranty from Best Buy. You won't regret it.

I could not be without the geek squad. It is security for me. I am retired, and used to have tech support at work. Now I have the geek squad! I am glad to have somewhere to turn. I am glad they make house calls. They make things work. This time they walked me through the on/off of the tv with use of the remote until I could manage it myself.

It is good to have when you need it i have use it alot

When I bought the cordless phone two years ago in the local Best Buy store before the whole COVID crisis hit, I was advised by a helpful sales representative to sign up for the two year plan. Thankfully my item hasn't had any technical problems but I thought it was a wise investment and to have a protection plan in place just case something did happen.

Best protection plan just in case the product is out of date or doesn't function. All of my products i purchased from bestbuy all have the Geek Squad protection plan. The only payment is another protection plan if the product was exchanged.

The Geek Squad was very knowledgeable and helped us understand all rhe new hookups!

My desk top computer was held for ransom. I called the number to geek squad they knew exactly what if was and walked me through the steps to remove it. I was offered to bring it into the store if I was more comfortable with that but, I chose not to. We was able to get things resolved quickly over the phone. I was glad to had added this service to my account.