Customer Ratings & Reviews

The Geek Squad has done a wonderful job in our home! They mounted 3 TV’s and did a great job! They gave great advice on operating our TV’s! Our installer Marc was fantastic! Would highly recommend this service!

GEEK QUAD HAS ONLY BEEN USED BY THIS HOUSEHOLD ONCE OR MAYBE TWICE ON ANY PURCHASE FROM BEST BUY. THEY CAME OUT AND EPLACE SOMETHING ON A PREVIOUS TELEVSION WE PURCHASED. EXCELLENT SERVICE. NO COMPLAINT'S.

Hopefully I'll Never Need To Use My 2-Year Geek Squad Product Replacement, But It's Nice To Know That It's There If I Need It

Haven’t needed to use but it’s good to have just in case

The best warranty around i always get the warranty i have hundreds of them and if something brake or not working right it is easily replaced, please get the warranty when buying from bestbuy it's worth it

Always helpful and polite, even when policy or red tape disallows ideal solution

Definitely worth it if you ever have a problem with your product you can exchange it and get a store credit and purchase something else. Saves money in the long run worth the initial investment!

I get this product and all my TVs and expensive items I purchased you never know when you’re going to need an expert to help you and if they can’t fix it it gets replaced I would recommend this too

I bought on 2014 the logitech harmony 650. One and a half year later the remote died. I took it to the best buy store, and walk out with a new one. Obviously I purchased again the 2 year coverage. Now every product i purchase i buy the 2 year coverage from best buy.

I haven't had to use my replacement plan, but I am gratified that I am protected if the need arises. Headphones should always be backed up with protection, especially expensive ones.

The only thing I don’t like with the Greek squad protection is that if there’s no item for the one being returned sometimes the prices are not given upgrade if the items cost more .

I have 4 roku's in my home. I got the roku 3 on blk Friday for 50.00 each an amazing deal for an amazing machine. I love Internet TV. I pick my package and don't pay for the 90 percent of unwanted channels. Their customer service is awesome at roku if u have a problem

We always purchase this protection for any product we purchase from Best Buy. For this one, we have not had to use it, but for the ones we used in the past, it is well worth the investment.

I get Geek Squad Protection on all of my products. Definitely worth it since they replace or repair it instead of having to buy another one. Saves a decent amount of money.

When I bought the Roku stick, I bought the PRP as well. I'm glad I did because although the Roku is great, and I recommend it as well, they can be faulty. With the PRP I was able to exchange the Roku with no additional cost. I purchased a new PRP when I exchanged the Roku. A credit for the remaining balance on the original PRP was applied to the new PRP. Well worth the cost.

Had all my house connected and up and running. My family thanks the agent that came out and help us set up

2 year Geek Squad Replacement - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. A very good value even if I didn't get it on sale. Recommended.

Depending on what the item is, I normally get the Geek Squad Protection Product Replacement..

2 year Geek Squad protection - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. A very good value even if I didn't get it on sale. Recommended.

I’m sorry but the last time I used the Geek Squad was when I bought my TV, I think. They were great & patient in explaining how to use the remote & getting the varied stations & using the DVD player.