Customer Ratings & Reviews

Geek Squad is the best tech support I ever used. They solved my problem quickly and efficiently. They were very knowledgeable and helpful. They also gave me some useful tips and advice. I highly appreciate their service.

Whats not to love, you break it accidentally or it acts up and you get the original purchase price minus Geek Squad Protection cost towards a new one. Some can be pricey but if you do the math for certain electronics its more than worth it.

I like the geek squad dont have worry its a state of mind

A must have for any smart watch, phone, or tablet I've drop my phone and banged my watch too many time not to have this coverage.

Great product excellent service online and in store thank you bestbuy for hiring such great people

I had to use the warranty a few months before the 2 years mark. The Geek Squad team was super easy to work with once my appointment came up. You are required to schedule an appointment even if it is warranty stuff. Quick resolutions and I was picking out a new watch.

Everybody knows get squashed warranty is the greatest very helpful and if they can't fix it they'll give you another one the credit for another device or even the value of the item is worth when you purchased purchased all the girls warranties are out there available it's Best Buy also with geek squad thank you guys

they did not have the smart watch 5 any more so i got the smart watch 6 for the same price and i really love my smart watch 6

I decided to buy this extended product warranty because other people told me that they'd had problems with their devices and found it kind of a slow process to deal directly with Fitbit. Twice I have had problems with my device failing to track steps or heart rate. Both times I had an easy time getting my device replaced. We didn't take out the extended warrant on my wife's Fitbit but after two similar problems we now wish we had.

Love this watch. The only thing i dont like is the battery. It lasts only 3 days at the most and it loses more battery on airplane mode than it does it i dont turn it on.

I bought the geek squad warranty with my original Fitbit Alta. It’s battery was chronically draining despite doing all kinds of things to preserve battery life. It was past the manufacturing warranty. Fitbit recommended to use the geek squad warranty and get it replaced. The Geek squad service was excellent and the exchange was a piece of cake. I will always buy it now. Especially for something like this that you use every day.

Great service protection plan. Best in class, in my opinion.

I don't know why anyone wouldn't get GSP on most of the products at Best Buy. Absolutely worth it since most products is total replacement or store credit for the product for up to 2 years. No brainer!

This replacement plan was purchased for a smartwatch that was purchased for our young daughter. She's very responsible for her age but we know things happen. Needless to say the screen on her watch was broken at some point. She doesn't remember how it happened, but it did. We took the watch to our closest Best Buy store and they gladly honored the protection plan and we were able to replace the watch for its full value!

This product is amazing! I love this because I can track my sleep and health more comfortably than with a watch. There is a $6/mo membership for the ring, but it's how you get all the intricate details.

Getting the protection plans on all my items has paid for its self everytime. I had to replace my garmin watch and I used the Store credit to buy a new watch with no issues and got the plan on the new watch.

Nice protection to have peace of mind. Haven't had to use it sor far.

Always get it. The last time my watch broke because of the heat wave and just had to come and exchange it... it was on special, so got money back to apply for warranty for the new one

They were very helpful and friendly. Very user friendly if you have an appointment.

Can never be too careful when it comes to electronics. I always make sure all my devices are covered. I've already had to use the 2 year protection a few times and it's definitely worth having.