Customer Ratings & Reviews

Best protection, my fiancée’s original watch died and Best Buy just gave me a full refund on the watch, and we were able to put that credit towards the new watch. We only had to pay the difference.

When I purchased my first fitbit, I also purchased the 2-yr Accidental Geek Squad Product Replacement. When my fitbit "died" (battery went dead, and wouldn't recharge), I was able to get a new replacement. Because it was a newer model I had to pay the difference in purchase prices. That seemed very fair. I'm glad I bought the coverage.

They always assist with any problem and help troubleshoot, I truly appreciate these guys we would be lost without them.

This is my husbands third fitbit surge!! Yes he loves it and it stands up to how rough his job is too but the first one died after a year and the second after about 7 months. I got smart after the first one and purchased the warranty with the second one thankfully! Super easy to just walk in and get a replacement. Highly recommend purchasing!

I get accidental protection on almost all of my devices. It's a low cost for peace of mind.

I work in construction and put my Garmin FENIX through the ringer. The protection saved me on a couple of occasions. One battery issue and one data malfunction. Trust me. You'll sleep better at night on big purchases.

I am so happy I purchased this 2 year warranty. I purchased it for my Fitbit and when my Fitbit broke, it was so easy to bring it in the store and get a replacement with no problem at all. It took about 5 minutes and because the Fitbit was actually cheaper at the time of exchange, I even got money back on my purchase. Definitely recommend.

Fortunately the watch does not need service. But with my history with the Geek Squad, I know I am in good hands.

The quality and the product is off the change, this is the best watch that was ever made. My husband loves it

Purchased it with myFitbit. Great purchase. When I got back into Crossfit and wanted something to monitor my HR while doing so, the Fitbit Blaze and 2 year protection plan were a great purchase pair. I was able to replace my item with no problem after the band began to tear and watch had a hard time updating. Staff was fast and helpful.

Got the protection plan for the Versa watch due to ongoing design flaws associated with older models. It’s a highly used item and subjected to ongoing wear and tear. Also, I don’t know how it’ll hold out in swimming pools for extended periods of time. Haven’t used this yet but a small price to pay.

haven't needed to use it yet but glad to know it is there!

Absolutely get this, it worth it, specially on watches and TVs. I have gotten the protection for most of the things I buy and I have never regret it

I'm always satisfied with Samsung Watches. Purchasing through best buy with the protection has always proven beneficial.

Love the cost of the warrenty but havent had any hint of needing to need it.

Didnt need it but nice to know i had something for "just in case"

I have the fitbit Versa 4 does exactly what I want from a fitness smartwatch. I love the battery life of this fitbit, it is very accurate on the step count and sleep tracker.

I have always had positive experiences with Geek Squad protection. They make it easy to replace a broken device.

I am so grateful for this protection plan; especially since I have had to use it 3 times on my smart watch that was defective. This plan allowed me to have a replacement watch immediately; I did not have to send the old one off and wait for the new one.

my old one stopped working a year to the day i bought it. good thing i paid the initial 19.99 protection so i was able to go in and get a replacement. i got the same one and paid the geek squad protection so when it breaks again i can get another one.