Customer Ratings & Reviews

I feel confident when purchased my New 4K tv with geek squad protection.

Bought it for a good price, hope I never need to use it.

So glad I have the warranty. It has come in handy with the 4 other Pro Fit watches I have had to replace .

Need to purchase this also if you want your items to last longer

Good to have protection for whatever happens for your go to products

Not bad, I liked it. Works good, great picture and easy functions . Love it. Would not work without it .

Bought with smart watch. Customer service was great

I have not used the warranty yet, but I feel good knowing that I did purchase it.

I love these replacement plans. Have used in past and always easy to exchange.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

This was really great to have in my opinion, after having a few incidents this came out very handy.

This was a gift to me and this is an amazing gift.

Haven't had to use them for the watch but they have always been good in the past when I have used them.

I had no trouble exchanging my Fitbit when it started acting up and the rubber started to peel. Well worth the cost.

Great item. I don't know why I have to comment more but Great product...

Never had any problems with any geek squad plan...

Used this many times on different items. there is no question asked just bring in your defective item and get a new one.

For any electronic device the juice is worth the squeeze to buy this warranty. Odds are you will use it more than once.

Money saving for us all around the house. Thanks to clerk who suggested it!

Excellent service, they attended my situation in less time i ever expected.